Market Management Manager

WHY WE THINK YOU WILL LOVE THIS ROLE

The position ill sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.

Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotion connection with customers and have a lasting impact on people, business, and the planet. We want you to be part of it!

WHAT YOU WILL BRING TO THE ORGANIZATION

• Serve as the primary customer point of contact, handling daily communication, quality issues, and claims
• Liaise with the customer’s QA and regulatory teams to address regulatory and testing requirements
• Work with internal teams to release order-related documents accurately and on time, ensuring no orders are missed
• Track test requests and reports, making sure all required reports are available before shipment
• Flag potential shipment delays or risks early, and work with Supply Chain to ensure on-time delivery
• Provide customers with accurate and timely specifications and test reports
• Develop and share regulatory and quality toolkits with internal teams
• Coordinate with third-party labs on product testing
• Manage colour samples end to end: issue requests, track status, deliver to customers, and sign off for factories once approved
• Work with the design team to prepare and upload design specification documents to the internal system
• Partner with product development, product management, and quality teams to complete required documentation on time for each promotion

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 5+ year merchandising & product management, experience with internationally recognized brands.
• Fashion, design, graphics work knowledge as plus.
• Experienced with retail product development.
• Korean and English language proficiency is a must.
• Team leadership experience is a plus