Market Product Operations

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

POSITION SUMMARY

The Market Product Operations is an embedded market role responsible for the execution, stabilization, and adoption of global enterprise products and market-level technology solutions within an assigned business domain.

This role serves as the bridge between market operations and global technology teams, partnering with business stakeholders, product teams, and vendors to ensure solutions are effectively implemented, operationally stable, and aligned with business needs. Acting as the market owner for operational outcomes, this role drives issue resolution, technology adoption, and continuous improvement across business processes and systems.

KEY RESPONSIBILITIES

Last Mile Operational Ownership & Stabilization

• Own market end-to-end resolution of domain-related issues spanning process, data, integration, product, and operations.
• Lead hands-on triage of real business scenarios such as shipment, invoicing, revenue, posting, and integration issues.
• Diagnose issues across enterprise platforms, integrations, and ISV solutions to identify root causes.
• Establish stabilization mechanisms including reconciliation views, operational checkpoints, alerts, and documented workarounds.
• Drive sustainable resolution to prevent recurrence and improve operational confidence.

Business Partnership (Domain Focused)

• Act as the primary market technology partner for the assigned business domain.
• Build deep understanding of market business processes, operational priorities, and constraints.
• Partner with business stakeholders to support effective execution using global products and approved market solutions.
• Serve as a trusted point of accountability when operational outcomes are at risk.

Product Operations & Global Alignment

• Participate in global Product Operations processes including intake, triage, release readiness, and deployment activities.
• Provide structured market feedback and requirements to Global Product, Platform, and Data teams.
• Contribute market-driven insights and acceptance criteria to product enhancement initiatives.
• Promote adoption of global platforms and alignment with enterprise standards.

Market Vendor & ISV Management

• Act as the primary market technology contact for approved ISV partners supporting the domain.
• Support integration and operational execution between global platforms and market solutions.
• Partner with Architecture and Integration teams to validate data flows, identify failure points, and improve system observability.
• Manage operational issue resolution with vendors, including troubleshooting, prioritization, root-cause analysis, and coordination of fixes.
• Ensure reliable integration and operational performance of market solutions.
• Escalate systemic issues to appropriate global teams when necessary.

Enablement, Adoption & Documentation

• Support user enablement through training, SOPs, release notes, and operational guidance.
• Drive adoption of new capabilities and ensure users are equipped for ongoing operations.
• Maintain clear documentation for support processes, issue management, and vendor interactions.

Change & Transformation Support

• Support the execution of global transformation initiatives within the market.
• Participate in business readiness activities, SIT, UAT, deployment, and post-go-live stabilization.
• Act as an operational lead during major releases and transformation programs.

REQUIREMENTS FOR SUCCESS

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Supply Chain, or a related field.
• 7–9+ years of experience in Product Operations, Enterprise Applications, Technology Business Partnering, or a related operational technology role.
• Strong domain expertise in one or more areas: Finance, Commercial, or Value Chain operations.
• Experience working with enterprise platforms such as Microsoft Dynamics 365 F&O or comparable ERP solutions.
• Hands-on experience supporting system integrations and ISV-based solutions.
• Strong understanding of end-to-end business processes and data flows.
• Proven ability to solve complex operational issues and drive cross-functional collaboration.
• Fluent Korean and business-level English required.
• Experience in retail, consumer goods, omnichannel, or large-scale transformation environments preferred.

PERSONAL ATTRIBUTES

• Strong sense of ownership and accountability.
• Collaborative and effective in matrixed global organizations.
• Outcome-oriented with a focus on operational excellence and stability.
• Proactive and comfortable working in ambiguous environments.
• Strong analytical and problem-solving mindset.
• Adaptable, resilient, and able to manage competing priorities.

WHAT THIS ROLE IS / IS NOT

This role IS:

• An embedded market owner for operational outcomes
• A Product Operations and execution role
• A hands on stabilizer across global platforms and market ISVs
• A bridge between real world operations and global product design

This role IS NOT:

• L0/L1 support, NOC, or SEV 1 command
• A commercial vendor management or sourcing role
• A traditional Product Owner or Business Analyst role
• Global product management or roadmap ownership
• PMO or portfolio governance

ADDITIONAL INFORMATION

Location: Seoul Anguk, Korea / Department: IT / Reports to: Technology Manager, Korea

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Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.