Market Support Team Member

The Micromarket Support Team Member supports the day-to-day success of Seventh Wave micromarkets by helping ensure each location is clean, organized, fully functional, and delivering an excellent customer experience. This role provides hands-on field support across market operations, merchandising, installations, technical troubleshooting, and route coverage. The ideal team member is dependable, detail-oriented, comfortable working independently, and willing to jump in wherever needed to keep our micromarkets operating with excellence.

Primary Responsibilities:

• Visit micromarket locations to provide operational support and ensure company standards are consistently maintained.
• Perform inventory counts and maintain accurate product and market records.
• Support new market installations, including kiosk setup, product placement, merchandising, and market readiness.
• Execute product resets and re-plannograms to maintain accurate, organized, and visually appealing markets.
• Provide first-line troubleshooting for kiosks and related market technology, escalating unresolved issues as needed.
• Maintain the cleanliness, organization, functionality, and overall presentation of micromarket spaces.
• Conduct product tastings, demos, and other customer engagement activities as needed.
• Provide route coverage, holiday support, and additional field support to maintain consistent customer service.
• Identify and communicate market concerns, customer needs, product opportunities, and operational issues to the appropriate team members.
• Work collaboratively with the Micromarket Support Lead, drivers, and other team members to ensure markets are serviced consistently and with excellence.
• Represent Seventh Wave professionally while interacting with customers, employees, and partners at market locations.
• Perform other duties and support special projects as needed to meet the needs of the Micromarket Team.