Marketing and Administrative Assistant

The Marketing and Administrative Assistant serves as the first point of contact for Senior Services of Southeastern Virginia, helping create a welcoming, professional experience for clients, visitors, community partners, and callers. This position is responsible for the day-to-day operation of the front desk while also providing administrative and creative support to the Marketing and Development Department. The successful candidate will be comfortable interacting with a variety of people, able to manage multiple priorities, and enjoy a role that combines people, organization, and creativity. This position reports to the Senior Director of Marketing and Development.

Reception and Administrative Support

• Greet visitors, clients, vendors, and community partners in a friendly, professional manner.
• Answer incoming phone calls, provide basic information, and direct callers to the appropriate staff member or program.
• Maintain a professional, clean, organized, and welcoming reception and lobby area.
• Manage incoming and outgoing mail and deliveries.
• Sort and distribute staff mail.
• Handle confidential and sensitive information with discretion and professionalism.
• Provide general administrative support, assist with special projects as needed, and perform other duties as assigned.

Marketing and Communications Support

• Assist with the day-to-day management of Senior Services' social media platforms, including creating and scheduling content.
• Help maintain the organization's social media calendar and ensure posts are prepared on schedule.
• Monitor social media and Google accounts for comments, messages, and engagement and route questions or concerns to the Marketing Director.
• Assist with organizing photos and videos in the organization’s media library.
• Help promote Senior Services programs, events, volunteer opportunities, fundraising campaigns, and community activities.
• Assist with basic updates to marketing materials, website content, and other communications as assigned.
• Support community outreach, special events, and marketing projects as needed.

Development & Donor Support

• Enter donations and maintain accurate donor records in the organization's CRM, ensuring information is recorded promptly and correctly.
• Support the preparation and mailing of donor acknowledgments and other development correspondence.
• Assist with administrative tasks related to fundraising campaigns, events, sponsorships, and donor communications.
• Handle donor information with a high degree of confidentiality and attention to detail.