Marketing Automation Manager

Chubb Benefits is seeking a Marketing Automation Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Position Summary

The Marketing Automation Manager supports Chubb Benefits/Combined by building, executing, and optimizing automated communications that help deliver clear, timely, and effective benefits messaging. This mid-level role partners with marketing, content, operations, and business stakeholders to build campaign workflows, audience segmentation, and reporting across a range of benefits-related communications. The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-paced, review-driven environment.

Key Responsibilities

• Build, launch, and manage automated communications and workflows within the MOD ecosystem for Chubb Benefits/Combined sales teams
• Segment audiences and support personalized messaging for benefits, enrollment, and related communications
• Partner with cross-functional teams to align automation efforts with business goals, timelines, and approval processes
• Monitor automation and site performance and recommend improvements to increase engagement and effectiveness
• Maintain data quality, list hygiene, and compliance with internal standards and regulatory requirements
• Manage day-to-day use of marketing automation platforms and troubleshoot issues as needed
• Support lead nurturing, email marketing, and lifecycle communication programs related to benefits offerings
• Create reports and share insights on performance, audience engagement, and process improvements
• Contribute to testing, optimization, and workflow enhancements
• Stay current on marketing automation best practices, tools, and trends relevant to benefits communications

Qualifications

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent experience
• 3–5 years of experience in marketing automation, email marketing, digital marketing, or a related role
• Experience using marketing automation platforms such as Marketo, HubSpot, Salesforce Marketing Cloud, or similar tools
• Strong organizational and project management skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical skills and comfort working with data and performance metrics
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving skills
• Ability to work effectively in a collaborative, review-driven environment

Preferred Qualifications

• Experience supporting benefits communications, enrollment campaigns, or insurance-related marketing
• Familiarity with CRM integration, lead management, campaign reporting, A/B testing, segmentation, and journey mapping
• Experience working in a regulated or enterprise environment

Success in This Role Looks Like

• Automated functionalities are executed accurately and on time
• Benefits messaging is clear, consistent, and aligned with Chubb Benefits/Combined standards
• Audience targeting and personalization improve engagement
• Reporting and insights help guide campaign decisions
• Automation processes are reliable, efficient, and continuously improving