Marketing Coordinator - Inforum

Job Title

Position Overview:

Shaw Contract creates innovative flooring solutions for a global and diverse customer base. Our extensive product line includes carpet tile, broadloom, area rugs, LVT, PVC-free resilient, porcelain, and engineered hardwood. With sales teams in over a dozen countries, our products are featured in office buildings, schools, healthcare facilities, multifamily and senior living spaces, hotels, and resorts worldwide. At Shaw Contract, we prioritize sustainability and design excellence, crafting products that positively impact people and the planet. Our commitment to design optimism ensures we deliver flooring solutions that blend aesthetics with function, meeting the highest standards of quality and sustainability. Shaw Contract is a part of Shaw Industries, a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $5 billion in annual sales and approximately 18,000 associates worldwide.

Please note this position is based out our Create Centre in Cartersville, GA.

As a Marketing Coordinator for the brand's Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories.

Responsibilities:

• Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
• Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
• Research and provide competitive analysis.
• Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and resolve internal and external customer issues, providing a world class client experience.
• Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.
• Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.
• Excellent computer skills
• Excellent verbal and written communication skills
• Basic graphic design skills

Preferred Qualifications:

• Marketing, communications, customer service, project coordination, or sales support experience
• Experience working in fast-paced, customer-facing environments
• Experience with CRM systems such as Salesforce
• Experience using Adobe Creative Suite, Canva, or similar design tools
• Flooring, building products, architecture, design, or construction industry experience
• Experience managing phone, email, and chat-based customer interactions.

Required Competencies:

• Communicate Effectively
• Initiate Action
• Learn & Apply
• Collaborate
• Build Customer Satisfaction

Based upon experience and skill level of candidate selected, position may be filled as a Salary Grade 04.

Work Shift