Marketing Coordinator

About RightNow Media

RightNow Media’s mission is to work with the global church to inspire people to love others before self and Christ above all. We serve the global church by providing streaming video resources that inspire and equip people to disciple and love others—at home, at work, at school, and in their communities. We love teamwork, authentic stories, our families, hard work, and the church.

We’ve been a Certified Best Christian Workplace by the Best Christian Workplaces Institute for the past six years.

Job Description

RightNow Media is seeking a Marketing Coordinator to join our team in McKinney, TX. In this role, you’ll play a key part in deepening customer relationships and helping users get the most out of our streaming library of biblical video content. You’ll also focus on customer engagement initiatives and contribute to strategies that reduce churn and strengthen long-term loyalty.

This is a great opportunity for someone with a couple of years of professional marketing experience who is looking to gain more experience across all areas of marketing, specifically within a Christian media/SaaS company!

Responsibilities

Assist with various aspects of marketing including but not limited to:

· User Engagement

· Write email copy for campaigns that drive engagement and reduce churn

· Support the building and testing of emails, including checking links, formatting, and segmentation, before they go out

· Coordinate mobile communications, including push notifications and in-app messages, to encourage ongoing platform use

· Contribute to the monthly customer communications calendar process

· Assist with monthly communication reporting

· Support organic social media efforts, including day-to-day content execution and community management

· Customer Retention

· Support the Customer Success team with ad hoc needs such as resource templates, assets, and other retention-focused materials

· Support the execution of Customer Success webinars

· Gather customer quotes, format case studies, and organize product referrals that can be used to tell positive customer stories

· Other Marketing Projects and Tasks

· Attend and participate in marketing ideation and project meetings as applicable

· Write and edit Marketing content as needed

Required Competencies

· Team Player: Fosters collaboration and communication; places high value on relationships; works with excellence and empathy

· Self-Starter: Proactive; resourceful; strong project management and organization skills; responsible

· Analytical: Understands the correlation of data to decision-making and marketing campaigns; comfortable with data, research, and reporting

· Exceptional Communicator: Strong written and verbal communication skills; professional; tactful; attention to detail in all communications

· Customer-Oriented: Understands customer needs and behaviors; strives to enhance the customer experience through thoughtful communication and engagement

Required Experience and Education

· Bachelor’s degree in marketing, business administration, or communications

· 1-2 years of work experience in a marketing role (can include internships and volunteer roles)

· Understanding of and experience with implementing marketing principles and tactics

· Experience working in an email marketing platform (MailChimp, Braze, Constant Contact, etc.)

· Familiar working knowledge of all major Microsoft Office platforms

· Familiarity with RightNow Media video content and libraries a plus

· Basic knowledge of HTML a plus