Methodist Retirement Communities (MRC) is seeking a warm, highly organized Marketing Coordinator to guide future residents through the exciting transition into their new home. This role blends exceptional customer service, project coordination, personalization selections, move-in planning, and hands-on marketing support.

You will serve as a trusted point of contact from pre-move planning through post-move follow-up, helping residents navigate selections, timelines, vendors, closing details, and the many small touches that make a new residence feel like home.

What You’ll Do

Guide personalization and residence planning

• Meet individually with future residents to review residence details, including finishes, mechanical/electrical/plumbing selections, and approved custom requests.
• Help residents make thoughtful finish and customization choices using established interior design templates.
• Maintain accurate personalization records, approvals, addendums, payments, schedules, and resident status updates.
• Lead weekly coordination calls with the design team and participate in construction walks to help ensure selections stay on track.

Coordinate a smooth move-in experience

• Create and maintain a helpful Move-In Guide with vendor resources, timelines, and practical tips.
• Conduct home visits and provide personal support with rightsizing, space planning, utility transfers, and other move-related decisions.
• Coordinate moving-day logistics, including schedules, entrances, elevators, parking, protective padding, vendors, and furniture placement.
• Complete closing documents and coordinate pre-closing, resident, and final walkthroughs, including follow-up on outstanding work.
• Welcome new residents and their families, provide introductions and orientation, and follow up after move-in.

Support marketing and sales

• Greet visitors and respond to marketing calls with warmth, professionalism, and timely follow-through.
• Assist with marketing events, reports, direct-mail lists, model residences, tours, closing activities, and other department needs.
• Maintain current lead and prospect information and collaborate across departments to support occupancy and sales goals.