Marketing Customer Experiencie Specialist

MARKETING CUSTOMER EXPERIENCE SPECIALIST

Create experiences that turn customers into brand advocates.

At Jetour | Soueast Motor México, we are looking for a Marketing Customer Experience Specialist to strengthen the connection between our brands, vehicle owners and dealer network through loyalty programs, exclusive experiences and customer communities.

Location: Santa Fe, Mexico City

Work arrangement: Fully on-site

Schedule: Monday to Friday, 8:30 a.m.–5:30 p.m.

Travel: Availability to visit dealerships as required.

Your Role

Transform vehicle ownership into a long-term brand experience. Working with Marketing, Sales, Aftersales, CRM and dealers, you will develop initiatives that drive customer satisfaction, engagement, retention, referrals and repurchase.

What You Will Do

• Develop customer loyalty, rewards, referral and retention programs.

• Launch and manage our Owners Club, defining membership benefits, partnerships, communications and an engagement calendar.

• Coordinate driving experiences, road trips, lifestyle events, product previews and exclusive owner gatherings.

• Create customer experience guidelines and toolkits to support consistent execution across dealerships.

• Collaborate with CRM teams on customer segmentation, personalized communications and customer journey improvements.

• Analyze customer feedback and KPIs, including NPS, CSAT, retention and referrals, to identify improvement opportunities.

• Coordinate agencies, suppliers, partners and internal teams to deliver projects.

• Develop owner communications and initiatives that encourage brand advocacy and user-generated content.

What We Are Looking For

• Bachelor's degree in Marketing, Business Administration, Industrial Engineering, Economics or a related field.

• 3–5 years of experience in Customer Experience, CRM, Loyalty, Marketing, Events or Retail Marketing.

• Automotive industry experience is highly desirable; relevant backgrounds in premium retail, hospitality, lifestyle or luxury are also welcome.

• Proven experience managing relationships with dealership owners, directors and managers.

• Strong project management, communication and stakeholder coordination skills.

• Ability to turn customer insights and data into actionable initiatives.

• Creativity, attention to detail and a customer-focused mindset.

• Experience with CRM platforms and dealer, franchise or retail networks is a plus.

Why Join Us?

• Work directly for an automotive OEM.

• Direct employment contract with our Mexico headquarters.

• Statutory and above-statutory benefits.

• Complimentary meal service.

• Opportunities for professional development and career growth.

• The opportunity to shape customer programs and experiences for growing automotive brands.

Ready to create experiences that customers remember? Apply through this platform!