Marketing Manager
Posted Updated
Description
- Location: Remote
- Department: Ascension Connections, Digital & Conversational Channels
- Schedule: Days | Full-time
- Eligible for an annual bonus incentive
#LI-Remote
- Direct the enterprise Google Business Profile and local search ecosystem to guarantee accurate, real-time location and provider details so patients can seamlessly discover care when and where they need it.
- Lead the digital reputation management strategy across reviews and ratings, transforming patient feedback into actionable insights while safeguarding brand trust across all digital touchpoints.
- Orchestrate vendor accountability and quality assurance, auditing partner deliverables against strict standards to ensure listing health, data integrity, and high-impact performance.
- Establish cross-functional escalation and resolution workflows with Patient Experience, Communications, and Legal to ensure sensitive patient sentiment and critical profile issues are resolved with care and speed.
- Streamline internal marketing intake and ticketing processes in tandem with SEO specialists, eliminating operational bottlenecks so high-priority local visibility initiatives launch without delay.
Licensure / Certification / Registration:
- Required Credential(s): None Required.
Education:
- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.
Work Experience:
- 5 years of hands-on experience managing Google Business Profiles (GBP) and local SEO programs at a large, multi-location enterprise scale.
- Demonstrated experience operating within enterprise-grade listing and review management systems (e.g., Yext, Reputation.com, Birdeye) to monitor, audit, and resolve listing discrepancies and sentiment trends.
- Proven track record of managing external agency/technology vendors to strict deliverables while independently triaging high-volume internal request queues and escalation paths.