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Wedgewood Pharmacy

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Marketing Manager, Lifecycle & Growth

Open 28d

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

Wedgewood is seeking an experience hands-on Marketing Manager, Lifecycle & Growth to drive customer activation, engagement, retention, and lifetime value across the end-to-end prescription lifecycle. This role sits at the intersection of lifecycle marketing, site merchandising, promotions, personalization, and conversion optimization, with accountability for improving customer behavior and commercial outcomes across both prescriber and pet owner journeys.

Reporting to the VP, Digital Experience, this individual will lead the development and execution of lifecycle strategies that increase first-fill conversion, repeat behavior, customer retention, and long-term value. They will work cross-functionally with Marketing, Data Automation, Business Intelligence, and Product teams to optimize every stage of the customer journey.

This role is ideal for a strategic growth leader who combines customer-centric thinking with strong analytical skills and a passion for continuous optimization.

The Basics

Location: Preference is to be by one of our offices in Swedesboro, NJ, Portland, ME or a remote option.
Job Type: Full Time, permanent
Schedule: Monday–Friday, 8 AM–5 PM
Compensation: The target base pay range for this position is $90K-$120K base plus an annual bonus commensurate with the individual's experience and qualifications.
Benefits: Eligible

How You’ll Make an Impact

Lifecycle Strategy & Retention

  • Develop and execute lifecycle strategies across the customer journey, from onboarding and activation through retention and re-engagement.
  • Design customer journeys that drive first-fill conversion, repeat prescribing behavior, refill adherence, and long-term loyalty.
  • Build segmentation, targeting, and personalization strategies to deliver relevant communications and experiences.
  • Identify opportunities to improve customer engagement and reduce churn across prescriber and pet owner audiences.

Growth & Conversion Optimization

  • Own key growth metrics, including activation, conversion, repeat behavior, retention, and lifetime value.
  • Partner with Product and Customer Care teams to identify and remove friction across the customer journey.
  • Develop and execute testing roadmaps focused on improving conversion rates and customer engagement.
  • Leverage behavioral insights to optimize lifecycle touchpoints and customer experiences.

Site Merchandising & Promotions

  • Lead site merchandising strategies that support customer acquisition, activation, and retention goals.
  • Manage promotional planning and execution across digital channels.
  • Optimize product visibility, content placement, and customer pathways to improve conversion and engagement.
  • Collaborate with Product, Marketing, and Formulary teams to enhance discovery, navigation, and merchandising experiences.

Personalization & Customer Experience

  • Partner with Data Automation and Business Intelligence teams to develop personalized customer experiences.
  • Leverage customer behavior, transaction data, and engagement signals to inform journey design.
  • Ensure a consistent customer experience across website, email, SMS, and other digital touchpoints.

Analytics & Performance Management

  • Establish KPIs and performance dashboards across lifecycle and growth initiatives.
  • Analyze customer cohorts, retention trends, and lifetime value metrics to identify growth opportunities.
  • Present insights and recommendations to senior leadership.
  • Continuously evaluate program performance and optimize based on data-driven learnings.

Cross-Functional Collaboration

  • Serve as a key connector between Digital Experience, Data Automation, Marketing, Customer Care, and Business Intelligence teams.
  • Align stakeholders around shared customer journey objectives and growth priorities.
  • Champion a culture of experimentation, customer-centricity, and continuous improvement.

What We’re Looking For

  • Bachelor’s degree in Marketing or equivalent relevant work experience.
  • 7+ years of experience in lifecycle marketing, CRM, growth marketing, e-commerce, or customer retention.
  • Proven experience developing customer lifecycle strategies that drive measurable business results.
  • Strong understanding of customer journey mapping, segmentation, personalization, and behavioral marketing.
  • Cross-functional success managing initiatives involving marketing, product, analytics, and technology teams.
  • Experience with Salesforce Marketing Cloud/SFCC (or similar), customer data platforms, and marketing automation tools.
  • Experience with A/B testing, experimentation frameworks, and conversion optimization.
  • Experience in healthcare, veterinary, pharmacy, subscription, or highly regulated industries preferred.

What You’ll Love About Wedgewood

  • Competitive compensation and benefits
  • Opportunities for growth and career development
  • A supportive, team-first culture where your work matters
  • The ability to make a real impact on animal health every day
  • Medical, dental, vision and voluntary benefit coverages
  • Company Paid Life Insurance and disability coverage
  • 401(k) retirement plan with generous company contribution
  • Paid time off that increases every year
  • Tuition reimbursement opportunities
  • Strong internal promotion and career development programs

#lp

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name optional
  • Address 1 optional
  • Address 2 optional
  • City optional
  • State choose one · optional
  • Zip Code optional
  • Pay Expectations Aligned choose one
  • Will you now or in the future require sponsorship for employment work authorization? choose one · optional
  • Currently, or in the future, does your authorization to work in the United States involve Curricular Practical Training (CPT) or Optional Practical Training (OPT)? choose one
  • Are you at least 18 years old or older? choose one
  • Are you a high school graduate, or have you earned a GED? choose one · optional
  • I acknowledge that Wedgewood participates in E-Verify meaning Wedgewood will provide the federal government with my Form I-9 Emloyment Eligibility Verification to confirm that I am authorized to work in the United States. E-Verify is completed for all hires after offer acceptance. For more information, please visit the e-verify.gov website for an overview of the process. choose one · optional
  • Have you ever had a professional license denied, revoked, suspended, or otherwise restricted, conditioned, or limited or have you surrendered a professional license, been fined, placed on probation, reprimanded, disciplined, or entered into a settlement with a licensing authority in connection with a professional license you have held in any jurisdiction, or is any such action pending? choose one
  • Have you at any time had an application for registration with the Drug Enforcement Agency (DEA) denied, had a DEA registration revoked, or surrendered a DEA registration for cause? choose one
  • Are you available to work the hours as stated in the job posting? choose one
  • Please tell us why you consider yourself a suitable candidate for this position. You should include examples of proven skills and relevant talents you would bring to this position. Also, include your motivation for seeking this position. written answer · optional
  • List any additional information you feel may be helpful to us in considering your application (e.g. professional trade, civic activities, and/or offices held). written answer · optional
  • Are you able, at the time of employment, to submit verification of your legal right to work in the United States? choose one
  • By selecting YES I consent to receiving recruiting SMS messages from Wedgewood Pharmacy at the phone number provided above. choose one
  • Have you previously interviewed or worked for Wedgewood Pharmacy or any of its affiliates? choose one

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