Marketing Operations & Customer Support Specialist (Bahasa proficient)

Brief Summary:

• Support marketing operations and customer service activities to improve campaign execution and customer satisfaction.
• Use accurate data management, reporting, and operational coordination to strengthen service delivery and marketing performance.

Responsibilities

• Maintain accurate and secure marketing databases, including data entry, organization, updates, and discrepancy resolution.
• Coordinate marketing content updates and support programme-related activities.
• Respond to customer enquiries through email, systems, and messaging platforms, resolving requests in accordance with service-level requirements.
• Assist with marketing campaigns and initiatives in collaboration with relevant stakeholders.
• Manage marketing tools and software to support efficient day-to-day operations.
• Prepare and present reports covering marketing performance and customer service metrics.
• Analyze data to identify trends, improvement opportunities, and actionable insights.
• Maintain current documentation for marketing and customer service processes.
• Coordinate meetings, appointments, and operational updates for marketing and support teams.
• Facilitate effective coordination between internal stakeholders and external partners.
• Recommend improvements to campaign effectiveness and customer experience.
• Build and maintain professional customer relationships through reliable service.
  
  

Requirements

• Diploma or degree in Marketing, Operations, Digital Studies, or a related discipline.
• At least three years of experience in marketing operations and customer support.
• Experience with email marketing, campaign management, and campaign execution tools such as Mailchimp.
• Proficiency in CRM systems and data analysis tools.
• Strong analytical capability, including the ability to interpret data and implement suitable actions.
• High attention to detail and accuracy in managing information.
• Ability to learn and apply new concepts, systems, and software efficiently.

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