Marketing Operations & MLR Specialist
The Marketing Operations & MLR Specialist is responsible for the day-to-day management of CND’s marketing material review and approval processes, serving as the primary operational owner of Veeva Vault PromoMats and coordinator of the Medical, Legal, and Regulatory (MLR) review process.
The role manages materials through the submission, review, revision, approval, release, and expiration; maintains accurate documentation and version control, and provides project management support across Marketing initiatives, including timelines, meetings, status reporting, and cross-functional coordination.
The ideal candidate is highly organized, proactive, detail-oriented, and an effective communicator who can manage multiple priorities and drive work forward in a fast-paced, regulated environment.
ESSENTIAL FUNCTIONS
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Percent |
Essential Job Function |
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40 % |
Veeva PromoMats & MLR Management · Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats · Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration · Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders · Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items · Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps · Maintain accurate version control, metadata, approval documentation, and final approved records · Coordinate release and expiration of approved materials · Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements · Troubleshoot day-to-day PromoMats issues and coordinate resolution with Veeva and internal stakeholders. · Maintain PromoMats processes, documentation, and best practices and serve as an internal resource for users
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15% |
MLR Reporting & Process Optimization · Develop and maintain regular reporting on MLR activity, including material volume, review status, cycle times, timelines, and other relevant metrics · Identify trends, bottlenecks, and opportunities to improve efficiency and effectiveness of the MLR process · Recommend and implement process improvements in collaboration with Marketing and other cross-functional stakeholders · Monitor adherence to established MLR processes and timelines, escalate risks or recurring issues, and provide leadership with visibility into MLR activity, performance, priorities, and opportunities for improvement
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15% |
References & Claims Management · Own and maintain the centralized marketing references and claims library, including source documentation, approved claims, and supporting substantiation · Maintain visibility into approved claims, supporting evidence, and any applicable limitations or requirements · Support Marketing and cross-functional teams in identifying appropriate references and previously approved claims for new and updated materials · |
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20% |
Marketing Project Management & Coordination · Support the planning and execution of Marketing initiatives and cross-functional projects · Develop and maintain project plans, timelines, milestones, deliverables, and action items · Coordinate project activities across internal teams and external partners to keep work on schedule · Schedule and facilitate project meetings and working sessions · Prepare agendas, organize materials, document decisions, and distribute meeting notes and action items · Maintain clear project status updates and communicate progress, risks, dependencies, and next steps
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10% |
Marketing Materials Production & Logistics · Coordinate production, printing, and distribution of approved marketing materials in partnership with Logistics and external vendors · Maintain visibility into material inventory and upcoming needs · Coordinate vendor production specifications, timelines, and deliverables |
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KNOWLEDGE, SKILLS AND EXPERIENCE
- 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field; healthcare, diagnostics, life sciences preferred
- Experience managing or coordinating MLR review and approval processes strongly preferred
- Experience with Veeva Vault PromoMats strongly preferred
- Strong project management skills, with the ability to develop project plans, manage timelines, track deliverables, and keep projects moving
- Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders
- Exceptional organizational skills and attention to detail
- Highly proactive and dependable, with strong follow-through and the ability to anticipate needs
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong interpersonal and collaboration skills with the ability to work effectively across functions
Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms
EDUCATION, CERTIFICATIONS AND LICENSES
- Bachelor’s degree in Marketing, Communications, Business, or a related field required
OTHER
- Combination of seated and standing work
- Occasional travel may be required for conferences or marketing events
- Ability to use standard office equipment, including copiers, scanners and PDF tool
- Remote, or CND Life Sciences’ Scottsdale, AZ headquarters