MARKETING REPRESENTATIVE

Position Overview:

The Marketing Representative is responsible for assisting Rewards Club card members and greeting Bus Marketing patrons, ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Responsible for assisting, servicing and enrolling Rewards Club card members and greeting Bus Marketing patrons according to established standards.
• Promotes positive guest, employee and public relations at all times.
• Responsible for the quality, consistency and presentation of all products and services delivered to guests. Adheres to established call scripts and service standards.
• Enrolls patrons to the Rewards Club according to established procedures.
• Assists patrons with pin numbers.
• Responsible for administering and/or applying comps that have been approved by individuals who are authorized to issue E-bonus in accordance with the approved comp matrix.
• Must be able to handle multiple tasks.
• Proficient in using ACSC player tracking system to perform functions timely and accurately.
• Perform tasks as assigned during promotion or special events.
• Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
• Assists in the training of new hires.
• Assists in other projects and handles job tasks as deemed appropriate.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.