Marketing Support Coordinator - Remote
At Hilton Grand Vacations, our culture is built on creating memorable experiences and making a positive impact in our industry and communities. Our Team Members are the driving force behind our success, bringing talent, passion, and dedication to everything they do.
As a Marketing Coordinator, you will support the success of our marketing operations by coordinating guest tour reservations, facilitating communication between departments, and providing administrative and operational support to the Marketing and In-House Teams. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a commitment to our Spirit of Service culture.
Benefits Include:
First-day benefits eligibility for new team members
Medical, dental, and vision insurance
401(k) plan
Paid Time Off (PTO)
Travel benefits and discounts
Equal Employment Opportunity Statement
Hilton Grand Vacations is an Equal Opportunity Employer and values diversity in the workplace. We are committed to creating an inclusive environment for all Team Members and applicants. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable law.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process and employment. Applicants requiring accommodation are encouraged to contact the company for assistance.
- Accurately record guest tour presentation reservations within company systems for Hotel Marketing and In-House Marketing teams.
- Serve as the first point of contact for Marketing and In-House Team Members.
- Assist Marketing Management with monitoring and managing tour flow operations.
- Act as the central communication hub between various marketing departments, including:
- Hotel Marketing
- In-House Marketing
- Gifting
- Hosts
- Facilitate effective communication and coordination across teams.
- Support departmental objectives and operational efficiency while maintaining high service standards.
Minimum Qualifications
Strong computer literacy with excellent typing skills; 10-key proficiency preferred.
Proficiency with Microsoft Office applications, including Excel and Outlook.
Experience answering phones and delivering exceptional customer service.
Ability to multitask effectively while maintaining attention to detail.
Demonstrated reliability and strong attendance record.
Ability to work a flexible schedule, including evenings and weekends.
Must reside in an approved work-from-home state: AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, or WA.
Preferred Qualifications
Previous timeshare industry experience.
Experience providing customer service in a luxury or high-end hospitality environment.