Marketing - Welcome Center Rep

Job description

A Welcome Center Representative is responsible for checking in Mini-Vac clients as well as support for manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.
Responsibilities include, but are not limited to:

Greets owners who arrive for their update presentation.

Keep track of the owner services representatives that owners will be sitting with.
Data entry and Typing

Upon completion of the Update, gift the owners.

Reconcile the tours at the end of the day.

Assist In-House marketing with their owner callbacks.

Pre-gifting owners and non-owners when appropriate.

Answering any questions from owners and non-owners concerning the Boyne Area.

Address any special needs that owners and non-owners may have.

Greet non-owners/ guests who arrive for their vacation.

Go over qualifications with the guest.

Supply guests with local information, and maps to the hotel and the surrounding area.

Reconcile the daily inventory.

Greeting Owners/ Non-Owners

Gifting Owners/ Non-Owners

Selling Golf/Ski Vouchers

Gifting Inventory

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Holidays
Weekend availability

Experience:

High school diploma or equivalent
Client Services & Customer Support: 6 months (Preferred)
MS Office