Marketplaces Project Manager

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers
and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row.

ServiceChannel is seeking an experienced Project Manager to join our Marketplaces team. Our ideal candidate will bring facilities management expertise and a proven track record of driving successful projects from initiation through completion. This role has significant visibility and responsibility, serving as the external face of ServiceChannel to strategic accounts while working closely with senior leaders across the organization. The Marketplaces Project Manager will help advance ServiceChannel’s mission by strengthening partnerships, managing the optimization of provider networks, and ensuring the timely delivery of the contractual ServiceChannel obligations.

Key Responsibilities

• Apply project management best practices to support the Marketplaces program, including
• ServiceChannel Managed, Network Optimization, and other strategic accounts.
• Partner cross-functionally with Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations to align project deliverables with customer expectations.
• Collect and analyze key customer information to enable successful program execution.
• Support compliance and legal configuration processes by identifying contractual or operational nuances.
• Review customer data and recommend provider, system, or trade optimization strategies.
• Participate in and document customer and implementation meetings, building trusted partnerships and capturing insights to source the best-fit providers.
• Maintain accurate project tracking, databases, and reports to monitor milestones and measure success across implementation, sourcing, and onboarding.
• Track and report customer health, status, and progress toward team objectives.
• Synthesize and share client insights across internal stakeholders to drive alignment.
• Prepare and present data and recommendations to clients and internal teams.
• Identify gaps in provider coverage and collaborate with sourcing and operations to address needs for new locations or trades.
• Lead comprehensive issue list and trade consultations to improve service delivery and customer experience.
• Manage and complete additional projects that positively impact Marketplaces, Operations, and other cross-functional teams.
• Leverage data insights to identify trends, measure impact, and recommend process improvements.

Required Skills & Experience

• 3+ years of project management experience.
• Proven ability to manage complex programs with shifting priorities.
• Strong problem-solving and analytical skills to address complex business challenges.
• Exceptional professionalism, communication, and conflict resolution skills.
• Ability to influence stakeholders and drive decisions through clear, persuasive communication.
• Skilled in negotiation and building productive relationships.
• Demonstrated ability to manage multiple priorities in a fast-paced environment with high attention to detail and quality.
• Bachelor’s degree in Business, Supply Chain Management, or related field.
• Proficiency with Microsoft Office Suite, including advanced Excel skills.
  

Preferred Skills & Experience

• Experience in facilities management strongly preferred.
• Experience with ServiceChannel software or similar CMMS solutions.
• Ability to balance and advocate effectively for internal stakeholders, providers, and clients.
• Strong data analysis skills, with the ability to interpret and translate insights into actionable recommendations.
• Detail-oriented, adaptable, and solution-driven mindset.
• Highly motivated self-starter with a collaborative, positive team attitude.
• Creative thinker with a passion for continuous improvement.