Markets Operations Automation & AI Programme Manager - London Stock Exchange Group
Summary
Leads a multi-year AI-driven transformation of Markets Operations at LSEG, redesigning processes for customer service, controls automation, and incident prevention across global trading platforms.
The Markets Operations Automation and AI Transformation Programme is a multi-year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme is made up of multiple workstreams spanning AI-enabled customer service, controls automation, incident prevention, and business process automation across LSEG Markets: FX, DSM, PTS, RRS, LCH Ltd, and LCH SA. The role requires an experien…