MAS India SVC East Core Payroll PV 170945 - Internal

The Operations Manager will be responsible for daily metrics, process compliance, people, process and client interactions in MAS, ADP .This position's primary responsibility is ensuring organizational effectiveness by providing leadership for MAS US teams. The role is open for Service as well as implementations teams however primarily sitting within the voice space of business. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Operations Manager will also interact with several leaders across India and US. Responsibilities Assume line management responsibility of 3-5 Operations Leaders with a Span of about 50-70 Lead and implement ADP Core Values across the section and ensure commitment via strict adherence to the same. Accountable for daily operations and deliverables Ability to lead, guide, coach, mentor and lead by examples to Operations Leaders and procurement specialists Serve as the second escalation point within the team and for Internal Clients & Suppliers Work closely with the Quality Team to improve the efficiency, quality and Audit standards are met Manage & develop Operations Leaders, Specialists by effective implementation of career development plans Lead , Motivate & develop team to meet & exceed deliverables Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations Identify and execute plans to eliminate operational inefficiencies using continuous improvement techniques Create Transition Methodology and ensure work transition happens effectively and seamlessly as per timelines Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning Play a significant role in long-term planning, including an initiative geared towards operational excellence
Shift:Service( 05:30 PM - 02:30 AM)
Skill:Voice Payroll
JobCode:Voice Operations
Grade/Level:G4L1
##LI-DNI