MAS India SVC East Core Payroll PV 172109 - Internal

MAS Payroll is looking to hire Subject Matter Experts(Service Support Specialists) who are passionate to build knowledgeable teams and contribute to the success of ADP. Job responsibilities Responsible for providing subject matter support to MAS Service Associates Real time floor support for process and product queries Take over complex calls/chats following the defined escalation parameters Serve as liaison to US/Regional SSS community Follow through on dispatch/transfer cases Provide trending analysis on dissatisfied returns, top call driver, and product knowledge Partner with call mentors on training needs analysis Assist New Hire Training and Nesting Conduct Booster sessions based on trends Facilitate Process Development Assessments Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions Work with the BPI team/associates and leaders on process improvements/ projects. Eligibility Criteria Should have been part of ADP for at least 12 months Should not have been under any PIP or corrective action plan over the last 12 months Should have been a strong and consistent performer with proven results on quality and TNPS scores Excellent knowledge of Workforce Now and US payroll is a must. Desired Skills Proven proficiency in prioritizing critical client issues and managing workflow. Very effective verbal and written communication skills required Very good interpersonal skills Should be highly focused on delivering best in class Client Experience Should be focused on BPI initiatives and able to contribute to teams Digital Transformation Initiatives Excellent Analytical and Logical Reasoning Good team player Open to work in US Shifts
Shift:Service( 05:30 PM - 02:30 AM)
Skill:Voice Payroll
JobCode:Voice Operations
Grade/Level:G2L2
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