MAS INDIA SVC WEST UPMARKET PAYROLL PV 170946 - Internal

MAS is hiring an Account Manager for Up Market. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. The Associate Account Manager will provide a variety of services to clients including: Responsible for the overall client experience for the clients assigned Ensure client satisfaction through delivery of Stellar Service Act as first level support and subject matter expert Educate clients on product features and functionality Effectively handle inbound inquiries with quality and within established metrics and SLA's Record client concerns and actions taken Perform routine research and work with internal and external business partners to resolve issues Complete assigned daily tasks Assist in analysis of client performance to ensure maximum utilization RESPONSIBILITIES: Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed. Manage a book of business within the MAS Up Market segment Effectively handle all client inquires with quality and within the established SLA's. Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement. Assist in the creation and implementation of new processes and procedures. Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc. Meet department standards and metrics QUALIFICATIONS REQUIRED: - Should have been part of ADP for at least 12 months - Should have been in a client service/ customer service role for at least 2+ years - Should not have been under any PIP or corrective action plan over the last 12 months - Excellent knowledge of Workforce Now and US payroll is a must. - Should have been a strong and consistent performer with proven results on quality and TNPS scores
Shift:Service( 05:30 PM - 02:30 AM)
Skill:Voice Payroll
JobCode:Voice Operations
Grade/Level:G2L2
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