Masi Latte Lead Barista

PORT MADISON ENTERPRISES

RETAIL

Lead Barista

General Position Summary:

Responsible for day-to-day operation of Masi Shop Espresso Stand, including daily tasks, customer services and other activities related to the operation of the Espresso Stand.

Essential Functions/Major Responsibilities:

• Train employees on policies, procedures and daily tasks related to Espresso stand.
• Provides orientation to new barista employees.
• Creates barista employee work schedules and submits to Manager for final approval.
• Monitors inventory and places orders, when necessary.
• Ensures inventory is put away on receiving day.
• Maintains stock room in orderly manner.
• Responsible for espresso stand month end inventory.
• Responsible for espresso stand special promotions.
• Schedules espresso stand maintenance & repairs with PME Maintenance Department and/or espresso repair person.
• Promotes excellent customer service.
• Handle any customer complaints/disputes and report to Masi Manager

Secondary Functions:

• Oversee customer and employee relations.
• Other duties as assigned by Masi Manager or Assistant Manager.

Specific Job Skills:

• Experienced in providing excellent customer service.
• Ability to listen and problem solve customer and/or employee complaints.
• Excellent math skills.
• Good verbal communication skills.
• Ability to work with a number of people at one time.
• Ability complete tasks in a timely manner.
• Ability to work with little or no supervision.
• Ability to work as part of a team and/or independently.
• Ability to work in a fast-paced environment.