Massage Therapist

JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Massage Therapist
Department: Spa
Purpose: The Massage therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures.
Reports to: Spa Director/Manager

Summary of Position: To provide and maintain the highest standards of massage therapy, body treatments and recommendations for home care, daily operational procedures, overall excellent guest care, creating a feeling of rest and relaxation for our guests, resulting in high retention and increased treatments and retail sales for the Joya Spa. Therapists will focus on exceeding Guest expectations by relying on guest preferences placed in the guest history, while maintaining Omni standards as well as the Guest safety at all times.

Qualification Requirements:

Reading, writing and oral proficiency demonstrating the ability to effectively communicate with our associates, members and guests.

Excellent communication skills.

Pleasant and outgoing personality.

Preferred minimum of 500 massage training or 300 hours of massage training and 2 years of experience at a luxury high-end spa environment.

Ability to remain calm and organized in a busy environment.

Able to stand and walk for at least 10 hours per day and squat or bend to lift up to 30 lb. boxes

Essential Job Functions:

Provide the very highest quality in terms of treatment and professional concept.

To work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

To begin and end treatments at the published time and ensure correct procedures of all treatments are being followed at all times.

Ensure all equipment and linens etc. are fully stocked on a day to day basis in your treatment room.

Ensure all inventory levels are accurate so that you are prepared for your day.

Ensure all guests depart with a completed prescription form after each and every service.

Strive to consistently produce a minimum of 10% in retail sales per day / week / month.

Ensure all professional stock is being used in compliance with the PAR levels to assist with reduction in product waste.

Responsible for setting up the treatment rooms according to procedures, and dispose of laundry on a timely basis.

Relay with confidence product and service benefit to guests.

Physical Demand Analysis:
Positions: * Sitting

• Computer use: head/neck rotation to right

elbow flexion
wrists neutral
rapid finger motions

• Lifting through full range
• Standing/walking
• Squatting/overhead reach into files

Force: 0-10 lbs. for most office related items
50 lb. boxes are maneuvered into position but not lifted
Heavy exercise machines: 100 lbs. +
Repetitions: * Sitting: 1-3 hours per/day

• Standing/walking: 1-10 hours per day
• Lifting: frequently
• Squatting/overhead reaching: frequently

Sensory: Sight, speech and hearing for performing personal training and customer
contact

Safety Responsibilities:
Must learn and comply with all Company safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisor or Manager On Duty; must be familiar with all safety features of equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function (This includes training your subordinates on these procedures, and making certain that they are well educated on what to do and what not to do scenarios); and must be familiar with emergency exits of work area and what the procedures are when a fire alarm sounds.