Massage Therapist - PT

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.

The Massage Therapist will provide expert therapeutic massage and body experiences in accordance with advanced standards training provided by Southall.

Responsibilities

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Be flexible with your schedule, supporting the needs of the spa
• Attend regular department meetings
• Stay current on the latest thinking pertinent to the massage/body treatment department and become well-versed and trained in its application
• Explain products and reasons for the prescribed body treatment to members and guests
• Prepare massage equipment and supplies daily as directed
• Maintain supply and treatment areas as directed
• Submit supply requests to the Spa Director in a timely fashion to ensure proper product availability for member and guests
• Ensure a pleasant visit for each member and guest and maintain effective guest relations
• Be a patient, courteous listener, and treat all sensitive personal medical information on member and guests in strictest confidence
• Be knowledgeable and informed regarding all spa and general club programs and services
• Maintain the cleanliness and neatness of the massage and body treatment areas and spa facilities as directed
• Report for scheduled shifts promptly and be prepared for work
• Work cooperatively and professionally with all departments
• Promote and execute effective retail sales
• Provide appropriate and consistent levels of guest service and hospitality
• Maintain personal appearance and grooming standards consistent with the Forbes Five Star Standards
• Report any problems incurred immediately to the supervisor on duty
• Work diligently to support Southall philosophy throughout the property
• Comply with all departmental and company policies
• Maintain confidentiality of all Southall proprietary information
• Promote positive guest relations by providing prompt, courteous and efficient service
• Resolve guest complaints in a manner which promotes positive guest relations
• Maintain accurate property information through daily use of email and other forms of communication
• Perform additional duties and projects as assigned by Southall Leadership