Master Service Technician

Job Description Master Service Technician (Field / Copier / Printer Tech)

Location: San Antonio, TX
Pay: $20–$28+ (DOE)
Type: Full-Time | Hourly | Non-Exempt

Overview

Seeking a skilled Service Technician to troubleshoot, repair, and maintain office equipment in the field. This role works independently, supports customers on-site, and ensures equipment runs efficiently while delivering strong customer service.

Key Responsibilities

• Diagnose and repair copiers, printers, and office equipment in the field
• Maximize equipment uptime through timely service and effective troubleshooting
• Provide basic customer training on equipment use and maintenance
• Communicate professionally with customers, team members, and leadership
• Complete service reports, parts usage, and meter readings accurately and on time
• Support team members with technical knowledge and problem-solving
• Identify opportunities to improve service and support customer needs

Qualifications

• 5+ years of technician experience preferred
• Strong troubleshooting and problem-solving skills
• Experience working on copiers/printers (Xerox, Ricoh, Konica Minolta, or similar preferred)
• Basic computer, communication, and customer service skills
• High School Diploma or GED (technical training is a plus)
• Certifications such as A+ or Network+ are a plus

Requirements

• Valid driver’s license with a clean driving record
• Ability to lift up to 50 lbs and work in the field

Additional Notes

• Opportunity to work independently in a fast-paced environment
• Involvement in ongoing training and development
• Additional duties and projects may be assigned as needed