Mastering Operations Manager

Mastering Operations

· Own scheduling of all Mastering work and lead scheduling in daily Client Services and Operations meetings.

· Keep scheduled work on track on the floor, partnering with Client Services to prioritize critical jobs and adjust deadlines.

· Review incoming orders for completeness and assign work to operators to keep orders on schedule.

· Reschedule unfinished work promptly, update Client Services and Operations on status, and have next-shift assignments ready.

· Maintain department schedules to ensure coverage on every shift.

· Train, support operators and assist with maintaining formal documentation of training, SOPs and best practices.

· Oversee the review and distribution of QC reports for accuracy and clarity.

· Give management ongoing feedback on QC results and operator performance to improve accuracy and efficiency.

· Lead SOP development and drive continuous workflow and process improvements.

· Perform QC evaluations and other operational tasks as needed to meet client commitments.

· Partner with the Technology team on automation, customer feedback and special projects, escalating issues to management and Technology as needed.

Business Development

· Serve as technical liaison for internal and external communications on Resillion workflows across key studio accounts.

· Own the Marketing QC business line, maintaining key stakeholder relationships and streamlining its workflow to grow revenue and profitability.

· Build trusted relationships with client contacts across QC, Restoration and Post Production services, responding promptly and troubleshooting issues.

· Lead operational onboarding of new clients, including kickoff meetings, workflow and delivery confirmation, and QC on Demand user setup.

· Support customers and partners with QC on Demand platform issues.

· Prepare client quotes based on specs and workflow requirements.

· Identify new business and upsell opportunities, pitch tailored Marketing QC solutions, and report growth opportunities to Management.

· 10+ years of related industry experience.

· Strong knowledge of video/audio and file formats, distribution workflows and related technologies.

· Strong knowledge of Resolve, Transcoder and Clipster

· Strong computer skills in networking and data management.

· Proficiency in Microsoft Office Suite, especially building and maintaining spreadsheets.

· Superior attention to detail and accuracy.

· Proven ability to manage multiple projects and priorities under pressure.

· Clear, logical and organized thinker who works efficiently with minimal supervision.

· Strong written, verbal and interpersonal skills for communicating with clients, vendors and coworkers.

QUALIFICATIONS