Mata Ahupae | Office Coordinator

• Have you got excellent interpersonal, written and verbal communication skills?
• Can you stay calm and confident when communicating with people who are stressed?

• Do you have reception experience providing a high quality, client centred customer service?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Mata Ahupae - Office Coordinator to join the Mana Taurite me te Oranga Tauira - Student Equity and Wellbeing team on a fixed-term, full-time basis.

This role is based at our Kelburn campus in Wellington and is a fixed-term position until 18 December 2026 to cover a staff secondment.

The Mata Ahupae - Office Coordinator is the welcoming face of the service, providing a high quality reception service to students and others accessing the service. The Mata Ahupae - Office Coordinator also coordinates communications, finance, human resources, and student feedback processes, and works closely with another Office Coordinator to ensure the smooth and effective delivery of services.

Our multi-disciplinary team is high performing and rich in disability expertise. We have 11 office-based staff and provide support to over 2400 students.

Key responsibilities:

• Reception: Provide a welcoming, inclusive and customer focused reception service for students, staff and visitors, supporting timely access to Mana Taurite me te Oranga Tauira - Student Equity and Wellbeing and related support.
• Administration: Provide high quality administrative support for the efficient and effective delivery of Mana Taurite me te Oranga Tauira - Student Equity and Wellbeing services.
• Human Resources: Support recruitment, onboarding and employment administration processes to support staff throughout their employment lifecycle.
• Finance: Coordinate financial administration, including payment of accounts, expenditure tracking and reconciliation activities, to support effective financial management.

• Cross service collaboration: Work closely and collaboratively with University staff and services to facilitate seamless support, referrals and positive outcomes for students.

Ō pūmanawa - About you

Key requirements:

• Proven reception experience providing a high quality, client centred customer service (ideally in a health or disability setting) with excellent customer service skills.

• The ability to maintain confidentiality and personal boundaries.
• Strong organisational skills and excellent attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• An interest in working with financial and human resource systems.
• Knowledge and awareness of the issues for disabled people.
• Ability to stay calm and confident when communicating with people who are stressed.
• Ability to be adaptable, flexible and proactive.
• Strong organisational skills and understanding of administration best practice.
• Advanced Microsoft Office experience and high typing speed (at least 70pwm).
• Proven experience in office organisation and client-centred innovation.
• Proven experience in teamwork, working collaboratively and developing professional relationships.
• Commitment to application of Te Tiriti o Waitangi in an educational context.

We offer you:

• Ability to work from home one day a fortnight.
• Consistent working hours Mon-Fri 8:30am-4:30pm, with no requirement to work after hours.
• Regular supervision and guidance.
• Competitive salary band: $67,591 to $92,821 per annum.
• Professional development.

People enjoy working in our team because we have an innovative culture and they can make a positive difference.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 20 July 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Amanda Shrapnell for a confidential discussion (04 463 0061, amanda.shrapnell@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date.