Greylock Maternity Nurse Care Manager
We are seeking a Maternity Nurse Care Manager to join our Care and Case Management team. This role is ideal for a compassionate, patient-centered nurse who is passionate about supporting individuals through the full spectrum of their maternity journey—from preconception to postpartum—with evidence-based, holistic care.
As a telephonic Maternity Nurse Care Manager, you will guide members through both routine and high-risk pregnancy experiences, working closely with a multidisciplinary team of providers, care coordinators, and support staff to deliver integrated remote care. You’ll spend your day connecting directly with members, listening to their concerns, answering questions, and serving as a trusted advocate.
This role requires strong clinical expertise in maternity care, as well as the ability to develop personalized care plans that support members through fertility planning, prenatal care, delivery preparation, and postpartum recovery. You'll also help members navigate their health benefits and connect them to appropriate resources, with a focus on delivering high-quality, coordinated care that leads to better health outcomes for parents and their growing families.
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and/or messaging that improves members’ health outcomes.
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Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve their desired goals.
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Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
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Partner with the members’ local providers to ensure coordinated care.
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Provide compassionate, longitudinal follow-up care, building supportive relationships.
Qualifications and Requirements:
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Bachelor of Science in Nursing (BSN).
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Must reside in a compact NLC state.
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Active Compact RN license (in state of residence) in good standing with the nursing board of their state
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Additional active Licensure a plus (IL, CA, MN, NY)
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CCM Certification preferred
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5+ years of nursing experience
- 9AM-6PM PST
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2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
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2+ years experience working in labor and delivery
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Be comfortable discussing a wide variety of medical conditions
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Experience working remotely preferred; Comfortable with technology.
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Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates practice empathy and reassure patients that we are available to help them.
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Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
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Be flexible and comfortable with working in a rapidly-changing environment.
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Strictly follow security and HIPAA regulations to protect our patients’ medical information.
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Be pleasant, responsive, and willing to work with and learn from our team.
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Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
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Strong competence and ability to use multiple computer/medical record systems.
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Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
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Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
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Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
Skills
As published by lever · 26 questions · 7 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (1)
- Please enter your zip code:
Pick from a list (18)
- Are you legally authorized to work in the U.S.?
- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?
- Have you previously worked for Grand Rounds, Included Health, or Doctor on Demand as a permanent or temporary employee?
- Have you previously worked for FireFly as a permanent or temporary employee?
- I acknowledge that all information regarding the company, including its business, products, services, financial data, and trade secrets, disclosed during the interview process is confidential. I agree not to disclose, use, or reproduce this information except to evaluate employment with the company. I understand and agree that this confidentiality obligation is legally binding and remains in effect indefinitely, regardless of whether I am offered or accept a position.
- Do you consent to receive text (SMS) communications from Included Health recruiters regarding this application and related job‑relevant updates? Opting in does not guarantee that you will be contacted via text. Message Frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel. optional
- What are your pronouns? (i.e.: He/Him/His, She/Her/Hers, They/Them/Theirs, etc.)
- Where are you currently licensed to practice in? Please select all states that you currently hold active licenses: optional
- Do you have any inactive state licenses? Please select below optional
- Do you have a BSN?
- Do you currently hold an active compact RN license? optional
- Do you hold a CCM certification? optional
- Have you accumulated at least 24 months of Case Management experience within the past 5 years? optional
- How many years of nursing experience do you have, and how has your experience prepared you to manage complex care cases, particularly in the areas of infertility and maternity? optional
- Do you have at least 2 years of experience working in care, case, and disease management, preferably in a health plan, health navigator, or third-party administrator (TPA) environment? Please provide an example of how you contributed to a care management team in a similar setting. optional
- Are you able to work the required schedule for this role? Mon-Fr 9AM-6PM PST/ 12PM-9PM EST? optional
- This role requires flexibility with scheduling to accommodate team needs. Are you available to occasionally work holiday or weekend? optional
- What are your pronouns? (i.e.: He/Him/His, She/Her/Hers, They/Them/Theirs, etc.)
Written answers (7)
- Have you worked in a remote nursing or telehealth role before? If so, what platforms or systems have you used?
- Included Health is committed to delivering high-quality, personalized healthcare that integrates mind, body, and financial well-being. How does our mission align with your personal and professional values?
- Where are you currently located?
- Do you hold an active CA RN state license?
- This position requires experience in labor and delivery and infertility. Please describe your experience in these areas and how it applies to your work as a Nurse Care Manager.
- Why are you interested in working at Included Health?
- When are you available to start? Please include notice period and any scheduled vacation that you might have planned.