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Art of Problem Solving

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Math Grading Operations Manager

Open 56d posting dated 7 days ago

As the Math Grading Operations Manager, you will oversee all grading operations across AoPS offerings, ensuring that student homework is graded accurately, returned with high-quality feedback, completed within expected timelines, and that academic integrity review processes are consistently and fairly applied. You will manage and develop a team of Specialists and part-time staff, build cross-functional relationships to align grading priorities with other teams, and drive continuous improvement of grading processes across AoPS offerings.

The Math Grading Operations Manager will:

  • Manage and lead a team of Grading Operations Specialists
  • Directly oversee all part-time graders, releasers, and plagiarism reviewers
  • Own and be accountable for grading quality and efficiency outcomes across AoPS offerings
  • Establish turnaround SLAs across grading, releasing, and plagiarism review workflows
  • Actively build a positive, high-performing team culture, establishing team norms that support collective success and championing organizational values across the Grading Operations team
  • Work cross-functionally with partners including the Operations, Product, and Curriculum teams to coordinate delivery and resolve issues that intersect the grading operations space
  • Optimize grading workflows and SLAs across products, identifying where procedures can be simplified, extended, or replaced to improve outcomes at scale
  • Lead hiring and onboarding of Specialists and part-time grading staff, including graders, releasers, and plagiarism reviewers
  • Evaluate and develop team members through regular feedback, coaching, and structured performance management, fostering a culture of growth and proactively addressing issues
  • Lead the development, maintenance, and improvement of grading policies, academic integrity procedures, and documentation across products
  • Participate in grading, releasing, and plagiarism review on a regular basis to maintain direct familiarity with the state of work, uphold the standard set for the team, and stay connected to the day-to-day challenges their staff face
  • Assist the Customer Service team in responding to parent and student inquiries relating to grading, homework feedback, and academic integrity
  • Assist with broader Education team needs, as needed

The ideal candidate has:

  • A solid academic background in mathematics
  • Strong understanding of math pedagogy, written homework feedback best practices, and academic integrity principles
  • Demonstrated ability to connect operational goals to broader organizational objectives
  • Strong cross-functional collaboration and relationship-building skills
  • Strong operational, people, and project management skills
  • Proficiency in Google Suite, with advanced knowledge of Google Sheets strongly preferred
  • Ability to quickly adapt to new operational and educational technologies
  • Systematic thinking capability for managing complicated processes across multiple product lines
  • Strong organizational and interpersonal skills
  • Excellent written communication skills
  • Bachelor's degree in a STEM field strongly preferred
  • Experience with AoPS offerings strongly preferred

Why Join AoPS: This is a hybrid full-time position based at our headquarters in San Diego, CA. The hiring range for this position is $85k - $116.6k. Here are some things you can look forward to:

  • Impact: As the Math Grading Operations Manager, you will play a direct role in the academic experience of thousands of AoPS students, ensuring that every piece of homework is returned with the quality feedback and integrity that AoPS's mission to develop great problem solvers demands
  • Flexibility: Casual work environment with a hybrid work week and flexible scheduling
  • Benefits: Multiple options for Medical, Dental and Vision plans
  • Future Planning: 401(k) with company match
  • Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
  • Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check: Please note that employment is contingent on the successful completion of a background check.

Work Authorization: Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS: Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV

  • Preferred First Name
  • The AoPS grading team consists of approximately 300 part-time graders and 2 full-time Grading Specialists. You are two weeks into the role and notice that homework return rates have dropped significantly over the past three weeks. Graders are completing their assignments but students and parents are reporting that feedback is arriving late and is lower quality than expected. What do you do? Walk us through how you would investigate, what actions you would take, and how you would communicate about it internally and externally. written answer
  • You manage two Grading Operations Specialists. One is consistently reliable, proactive, and improving. The other meets the basics but rarely flags problems before they escalate and has resisted feedback about being more proactive. What does your management approach look like for each person? How do you handle the performance concern with the second Specialist? written answer
  • Any additional information you would like to share with us that may not be detailed on your resume? (optional) written answer · optional
  • Do you currently reside in the US? choose one
  • This role is based in our San Diego office. Candidates must be located in the San Diego area or be willing to relocate. Please select the option that applies to you: choose one
  • When would you be available to start? Your answer doesn't need to be an exact date as long as you give us a sense of your timeframe.
  • Do you currently or have you previously worked for Art of Problem Solving (AoPS)? choose one
  • If yes, approximately when and in what capacity? optional
  • How did you first hear about this position? choose one
  • If you chose "Referral" or "Other" in the previous question, please elaborate here. optional
  • Are you over the age of 18? choose one
  • Are you legally authorized to work in the United States for any employer? choose one
  • If you answered "No" to the previous question, please provide more detail here. optional
  • Do you need, or will you need in the future, any immigration-related support or sponsorship from Art of Problem Solving (AoPS) in order to begin or continue employment with AoPS? Please note that this includes STEM OPT and H-1B choose one
  • If you answered "Yes" to the previous question, please provide more detail here. Include your visa type and timeline (month and year of expiration). optional

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