MBA PROGRAM Coordinator (Temporary)

(This vacancy is to cover a maternity leave)

Role Mission

To coordinate the MBA Program and deliver a seamless, high-quality participant experience through cross-functional collaboration, operational excellence, and continuous improvement.

The MBA Program Coordinator is responsible for the operational planning, coordination, and execution of the MBA Program, ensuring an outstanding participant experience and the smooth delivery of all program activities. Working closely with faculty, students, internal departments, and external partners, the coordinator plays a key role in fostering effective cross-functional collaboration, guaranteeing operational excellence, and continuously enhancing processes and services. The coordinator is typically assigned responsibility for one section of each MBA cohort, serving as the primary point of contact for participants and stakeholders within that section. In addition, the role includes leading and supporting program-related projects in collaboration with senior team members, contributing to the ongoing development and success of the MBA Program.

Key Performance Areas (KPAs)

1. Program Operations & Academic Logistics

Focuses on class coordination, examinations, program events, calendar management, and international modules.

• Coordinate day-to-day operations and academic logistics for the MBA program to ensure a seamless, disruption-free learning environment from initial participant onboarding through graduation.

• Orchestrate the execution of core academic activities (including class schedules, exam invigilation, major program events, and international modules) to guarantee strict alignment with academic standards and program timelines.

• Manage program calendars, critical deadlines, and administrative workflows to secure operational accuracy and timely, professional communication with all stakeholders.

• Administer program documentation and student records in institutional databases to maintain data quality, confidentiality, and absolute compliance with internal policies.

1. Relationship Management & Cross-Functional Collaboration

Focuses on supporting students, partnering with faculty, and working with other university departments.

• Serve as the primary point of contact and trusted advisor for MBA participants, delivering timely, empathetic support and guidance to facilitate a successful, high-touch academic journey.

• Liaise with faculty members and academic departments to streamline course delivery, material preparation, and learning activities.

• Collaborate with Admissions, Career Development, Student Affairs, and financial/operations teams to unify resources and guarantee a seamless, integrated student experience.

1. Continuous Improvement, Reporting & Special Projects

Focuses on process optimization, feedback metrics, and innovation.

• Identify operational bottlenecks and friction points in the student journey to propose and implement process optimizations and enhance cross-functional collaboration.

• Compile data, program feedback, surveys, and performance metrics to generate structured reports that facilitate continuous program improvement.

• Contribute to special cross-departmental projects and innovative initiatives to drive operational excellence and support the evolving needs of the MBA program.

1. Collaboration & Institutional Alignment

Focus on cross-departmental initiatives, IESE culture and team support.

• Collaborate actively with cross-functional campus units to ensure seamless communication, resource-sharing, and unified support during peak school events.

• Contribute to a positive, inclusive, and high-trust team environment to foster mutual support, operational agility, and high morale within the department.

• Embody and advocate for IESE’s humanistic values and code of conduct in all professional interactions to safeguard the school’s reputation for ethical leadership and integrity.

• Participate in school-wide professional development and citizenship initiatives to support continuous institutional growth and alignment with IESE's global mission.

Requirements

• Bachelor’s degree

• 2 to 3 years of experience in program coordination, project management, higher education, customer services or similar role.

• Bilingual Communication & Cultural Agility: Outstanding written and spoken fluency in English and Spanish (minimum C1 level) coupled with a proven ability to collaborate effectively with diverse, international stakeholders. Team-player mindset, fostering cooperation, knowledge sharing, and a positive working environment.

• Organizational Resilience & Proactive Problem-Solving: Exceptional planning skills and the ability to manage multiple priorities autonomously in a fast-paced environment, while maintaining a proactive mindset and a zero-error attention to detail.

• Service Orientation & Digital Acumen: An innate commitment to delivering an exceptional participant experience, supported by strong digital skills and hands-on proficiency in Microsoft Office applications and database management systems.