Mechanical Service Engineer-ALTAAQA

Job Summary

• Service Engineer is responsible to carry out accurate repairs in the allotted time frame, and diagnose problems on all types of units that he has been trained on.

Key Accountabilities

• Service Engineer is responsible to carry out accurate repairs in the allotted time frame, and diagnose problems on all types of units that he has been trained on.
• Principal accountabilities:
• Troubleshoot and repair failures in the safest, quickest possible manner.
• Evaluate Parts for re-usability.
• Order Parts using correct and current micro-fiche etc.
• Return unused Parts on job completion to facilitate job closing and invoicing.
• Maintain his field vehicle if made available in a clean and presentable condition.
• Write Service or Job Reports on each job.
• Maintains good customer contact and relations (if applicable).
• Uses special tools in a safe respectful manner, reporting any damage or breakage immediately to his supervisor.
• Work overtime when required.
• Observe Company and safety rules at all times.
• Maintain good housekeeping.
• Be willing and capable of passing on his skills to Trainees under his supervision, in line with his Department’s Traineeship programme, or be receptive of being trained in coaching and assessing in the workplace.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Degree either in Mechanical, Automotive or Electrical Engineering
• Knowledge:
• Technical Skills:
• Language Skills: Arabic is desirable. English is essential
• Experience: Minimum of 5 years CAT dealership experience or equivalent, the last 2-3 of which must have been in a specific area, i.e. Engines/General Bay or Transmission and Field Service experience.

Key Interactions

• Key Internal Contacts:
• Electricians and Service Control
• Key External Contacts: N/A
• Direct Reports: Mechanics/Helpers