MECHANICAL SYSTEMS ENGINEER
Summary
Provides on-call technical support for Intellihot’s water-heating systems, troubleshooting mechanical, electrical, and plumbing issues for customers and contractors.
Position Summary
The Mechanical Systems Engineer (MSE) requires knowledge of mechanical systems, electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide system level technical support to customers and dealer/contractor network personnel to troubleshoot and resolve product performance issues.
Role & Responsibilities
- Provide system level technical support to customers and dealer/contractor network personnel via phone/email.
- Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues.
- Evaluate and escalate cases to team lead as needed.
- Participate in periodic training sessions when needed.
- Recommend changes to the team lead based on field issue cases you deal with to improve product quality and resolve various ongoing problems.
- Recommends improvements to technical service documents, manuals, troubleshooting guides, and startup procedures.
- Assist with sizing and applications requests if needed.
- Participate in weeknight/weekend/holiday after hours call rotation
- Perform other duties as assigned