mechatronic TW service engineer-售服工程師

1. General Responsibility

• Utilize and develop technical as well as communication skills to help deliver a mixture of customer service and maintenance activities. Furthermore, the position offers an exciting mix of outgoing service and work with central elements in our own technical service department, collaborating with colleagues in customer relations, R&D and production. / 提供客戶技術服務和現場維護，是售後服務與技術服務部門的結合，與銷售部門、研發部門、生產部門密切合作

2. Marketing Responsibility

• Perform product installation and maintenance on customer site, act professionally at site to achieve full customer satisfaction / 客戶現場產品安裝、維護，提供專業服務，增進客戶滿意
• Fulfill the task of service function in site as well as in workshop/office on schedule / 按時完成現場服務、車間服務、辦公室服務
• Provide technical consultation, call feedback and training service to customers / 提供客戶技術咨詢、電話反饋、培訓服務
• Follow up open cases until completion and issue technical service reports as proper project-related documentation / 跟蹤未解決事宜直至完成，提交技術服務報告作為項目相關支持文件
• Self-dependent scheduling of service visits and efficient performance of service visits (installation, commissioning, and acceptance test with protocol) on customer request or customer service manager order / 服務計劃安排，按客戶要求或客戶服務經理指示提供高效服務（安裝、調試、測試驗收協議）
• Perform training for operators, technician and maintenance staff / 培訓操作員、技術人員及維護人員
• Ability to travel at short notice / 能在短時間內出差

3. Other tasks

• Other tasks moderately required by Head of Sales and Service /其他銷售服務總監指定的任務