Med Office Scheduler I - Call Center
Description
Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.
Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.
Center for Bone & Joint Surgery of the Palm Beaches is a leading orthopedic practice dedicated to providing exceptional patient care. As our organization continues to grow, we are seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This is an excellent opportunity for a detail-oriented, customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.
Essential Duties
- Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
- Collect and accurately enter patient demographic, insurance, and medical information.
- Utilize scheduling and referral management tools to coordinate patient care efficiently.
- Verify insurance eligibility and benefits at the time of scheduling.
- Answer high-volume incoming calls professionally and courteously.
- Resolve patient inquiries and requests in a timely and accurate manner.
- Escalate patient concerns to supervisors or team leads as appropriate.
- Triage and route messages to the appropriate clinical or administrative staff.
- Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
- Ensure compliance with all company policies, procedures, and privacy standards.
- Perform additional duties and special projects as assigned.
Qualifications
- Bilingual in Spanish and English.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Minimum one (1) year of medical scheduling, call center, or healthcare customer service experience.
- Experience working with EMR systems (ATHENA)
- Knowledge of medical terminology, insurance verification, and referral processes.
- Proficiency with Microsoft Office applications.
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
-
Company-Paid Life Insurance
- Employee Assistance Program that is available 24/7 to provide support
- Paid Time Off
- Paid Holidays
- Mileage reimbursement
- and more...
Schedule
- Full-Time
- Monday - Friday 8am - 5pm
- Onsite Position
#CBJ