Medallia Application Support Engineer 2620
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Summary
Supports and administers the Medallia customer-experience platform: configuring surveys, dashboards, KPIs, and digital properties; troubleshooting application, reporting, and data-integration issues; supporting ETL/ELT pipelines on Azure Fabric and IBM DataStage with SQL investigations, plus light HTML/CSS/JavaScript work and Confluence documentation.
Job Description
We are looking for a Medallia Application Support Engineer to administer and maintain the Medallia platform, manage customer feedback programs, troubleshoot application and data integration issues, and support continuous improvements.
Key Responsibilities
- Administer and configure the Medallia platform, including reports, dashboards, KPIs, and customer surveys.
- Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
- Troubleshoot application, reporting, data, and integration issues across business and IT teams.
- Support ETL/ELT data pipelines using Azure Fabric and IBM DataStage.
- Perform data validation, root-cause analysis, and SQL/database investigations.
- Develop and maintain basic HTML, CSS, and JavaScript configurations and enhancements.
- Gather business requirements, conduct impact assessments, and support business analysis activities.
- Maintain and update technical documentation and knowledge base articles in Confluence.
Key Requirements
- Experience in Medallia platform administration and configuration.
- Knowledge of customer feedback programs, surveys, dashboards, and reporting.
- Experience troubleshooting SaaS applications and data integration issues.
- Familiarity with Azure Fabric, IBM DataStage, ETL/ELT, and SQL.
- Basic knowledge of HTML, CSS, and JavaScript.
- Strong analytical, troubleshooting, and root-cause analysis skills.
- Ability to work independently and coordinate with cross-functional IT teams.
- Good documentation and knowledge-sharing skills.