Mediation Support Specialist- Long Island Dispute Resolution Center

Join Our Team as an Meditation Support Specialist!

Are you passionate about supporting families and serving the community to make a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated part time Meditation Support Specialist to join the Long Island Dispute Resolution Centers (LIDRC). This position is temporary until 3/31/27.

What drives the core purpose of this job:

Increase LIDRC’s service capacity during a time-limited term by providing greeter and hosting coverage for court-based mediation programs and mediating assigned cases as needed across Nassau and Suffolk Counties.

Measurable Objectives:

Complete 100 hours of direct service within six months, providing consistent greeter and hosting coverage at assigned court calendars and community sites and mediating or co-mediating assigned cases so that scheduled sessions proceed without interruption.

Prerequisites:

1. Completion of a 30-Hour Basic/Initial Mediation Training meeting New York State Unified Court System standards, documented prior to start.
2. Completion of a Mediator Apprenticeship Program, with demonstrated readiness to mediate or co-mediate assigned cases.

What are the key responsibilities:

1. Serve as greeter and host for court-based mediation programs, welcoming and checking in participants and directing them to scheduled sessions.
2. Mediate or co-mediate assigned cases as needed, including small claims, family-related cases, and any other court-connected and community mediation services.
3. Provide mediation coverage at assigned court calendars and community sites throughout Nassau and Suffolk Counties.
4. Host virtual scheduled sessions via video-chat platforms, such as Microsoft Teams, Cisco Webex, and Zoom.
5. Complete required case documentation and data entry to ensure proper disposition of case files.
6. Assist with participant communication and case preparation as needed to support session coverage.
7. Track and submit service hours in accordance with the 100-hour term.
8. Perform all other relevant duties as determined by Supervision and EAC NETWORK Administration.

What key knowledge, skills, and abilities are required to excel in this role:

1. Working knowledge of the New York State Unified Court System and Community Dispute Resolution Centers Program components and processes.
2. Ability to maintain confidentiality, neutrality, and impartiality consistent with New York State Unified Court System and Community Dispute Resolution Centers Program standards.
3. Proficiency in Microsoft Office applications, calendar, email, and/or database software and virtual video-chat platforms; must have access to stable wi-fi and equipment to perform virtual duties.
4. Pleasant phone manner and good interpersonal skills, with the professional presence to serve as a first point of contact for court participants.
5. Excellent organizational skills and attention to detail in documentation and recordkeeping.
6. Availability for approximately four (4) hours per week across the six-month term, including some evening and court-schedule hours, with general travel throughout Long Island.

What We Offer:

• At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
• We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance. Our commitment to wellness has allowed us to earn the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
• Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.