Medicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Washington, DC
Summary
Assist uninsured patients with Medicaid applications and paperwork in a hospital setting, coordinating with government offices and using medical software.
About Us:
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
As a Medicaid Eligibility Representative, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid. You'll work directly with patients, assisting them in completing applications and gathering necessary paperwork, as well as coordinating with relevant government offices to establish eligibility.
Key Responsibilities:
Successfully coordinate and manage the portfolio of applicants with support staff
Work as a team player to meet both personal and group or office goals
Conduct financial fact-finding interviews with patients who are seeking Medicaid and / or other community benefits
Complete Medicaid and other applicable applications/releases
Monitor all applicants who are eligible for Medicaid or other financial assistance or coverage plans, as required
Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems
Ensure all supporting documents, including applications and receipts, are obtained and filed timely
Adhere to all policies and procedures and understand company handbook
Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients’ compliance programs
Skills & Competencies:
Compassion
Communication
Problem-solving
Teamwork
Required Qualifications:
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Bilingual in English & Spanish
Experience with electronic health record or similar software program
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Excellent verbal and written communication and interpersonal skills
Preferred Qualifications:
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and Insurance
Experience with medical billing/claims processing
Time management and sound decision-making skills
Experience providing excellent customer service in a variety of situations, including those that escalate
Employment eligibility:
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
What We Offer:
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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