Medical Administration Specialist

The incumbent serves as a Medical Administrative Specialist- Health Administrative Specialist on Duty (HOD) located in the Office of the Chief, Health Administration Service (HAS), or Business Office (BO), or Medical Administration Service (MAS), or similarly named and organized service; the position has both the authority and responsibility to represent both the Medical Center Director and the Chief, HAS on all administrative matters occurring when assigned to other than a normal tour of duty.

The HOD is responsible for all medical-legal administrative functions the Medical Center during irregular hours and as such represents both the Medical Center Director and the Chief, Business Office in this capacity. The HOD maintains the operation of all Business Office activities during these hours, investigates all problems and incidents which may occur during the tour of duty and assumes full administrative responsibility in the event of and emergency or disaster until relieved by the appropriate personnel. Major duties will include but are not limited to: Enters information into VISTA accurately; reports promptly, identifying any negative trends; makes appointments in appropriate clinics and follows the VISN guidelines for scheduling and canceling appointments. Must work in a multi-screen environment, being able to use VISTA and CPRS and Microsoft programs. Performs patient processing activities associated with VA medical benefit programs during irregular tours of duty (e.g.: enrollment, eligibility, verification, beneficiary travel, scheduling, check-in/out, clinic workload, admission/discharge/transfer, compensation and pension, special programs, fee basis, release of information, MCCR, etc. Coordinates tests & procedures that cannot be done at this Medical Center. Interprets a broad range of policies, guidelines and directives, both verbal and written and identify responsible parties for follow up action or communication. Administers proper bed control computer options and arrange for escort of patients to appropriate ward. Performs admissions, discharges, scheduling, beneficiary travel, community bed assignments, death details, and death counseling. Establishes proper priority groups for Veterans. Complete eligibility assessment documents and enter proper financial data in database. Prepares and submits necessary documents for billing purposes for all medical cost recovery cases. Responds to both internal & external customers in a courteous professional manner in all interactions. Communicates both orally and in writing with health care professionals and other medical center personnel and applies proper grammar, vocabulary and spelling. Provides orientation to the physicians regarding VA policies & procedures affecting admissions, treatment and disposition of patients and applicants. Informs and trains irregular tour staff in complex and diverse procedures, concepts, principles and practices. Organizes, plans, set work priorities & meet deadlines while adapting to non-routine variations in workload. Counsels non service connected Veterans and their families to determine their ability to defray cost of medical care. Applies knowledge of a wide range of Medical Center operations and Business Office concepts, principles, administrative functions and practices in order to inform and train staff in complex and diverse procedures. Preforms as a Health Benefits Advisor to determine legal eligibility of applicants for medical benefits and release of medical information. Coordinates administrative matters that arise during irregular tours of duty, i.e, collaborate with Engineering, Laboratory, Radiology, Nursing and Environmental Management personnel, rendering administrative assistance and decisions when required. Manages patient processing activities associated with VA medical benefit programs during irregular tours of duty (e.g.: enrollment, eligibility, verification, beneficiary travel, scheduling, check-in/out, clinic workload, admission/discharge/transfer, compensation and pension, special programs, fee basis, release of information. MCCR) Applies knowledge of Civil Defense program and Medical Center procedures to be followed in case of fire or disaster. Uses a broad knowledge in admission, discharges, scheduling, beneficiary travel, community resources, detail procedures, Compensation & Pension, medical and dental benefits, POW directives and Agent Orange literature. Works independently, using a general understanding of the expected outcomes and the scope of the assignments, and draw upon experience in resolving the more difficult situations which arise. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:1600-Midnight Saturday-Wednesday ( Days Off Thursday & Friday ). Telework: Not Authorized Position Description/PD#: Medical Administration Specialist/PD99368-S and PD9935-S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.