Medical Administrative Assistant - Pain Management

Join Crystal Clinic Orthopaedic Center

At Crystal Clinic, we're committed to helping patients move better through exceptional orthopedic care. Join a collaborative team where you'll play a critical role in coordinating surgical care and ensuring a seamless experience for patients, providers, and care teams.

The Essentials

• Schedule: Full-Time 40 hours per week | Monday - Friday | Day Shift
• Location: Fairlawn, OH
• Specialty: Pain Management
• Travel: Occasional travel to outpatient clinic locations as needed

What You'll Do

• Coordinate all aspects of surgical and procedural scheduling, including pre-operative appointments, diagnostic testing, medical clearances, special equipment requests, and insurance authorizations.
• Prepare surgical packets, review physician pre-operative instructions with patients, and ensure patients are connected with clinical staff for medical questions.
• Serve as the primary point of contact for assigned physician(s) and physician assistant(s), facilitating communication between providers, staff, departments, and patients.
• Manage provider schedules, operating room block time, case information, meetings, travel arrangements, and speaking engagements to support operational efficiency.
• Submit surgical billing charges, complete order reconciliation, route messages and laboratory results, and respond promptly to phone calls, emails, and worklist reports.
• Maintain provider credentials, including CV updates, CME tracking, and assistance with medical license and DEA renewals.
• Provide cross-coverage for team members, including prior authorization activities, and assist with daily office operations as needed.

What We're Looking For

• Education: High School Diploma or GED required.
• Experience: One to three years of administrative, secretarial, medical office, surgery scheduling, or healthcare support experience preferred.
• Skills: Strong organizational skills with exceptional attention to detail. Proficiency in Microsoft Office applications required, including Word and Outlook; basic Excel skills preferred. Knowledge of medical terminology and anatomy preferred. Ability to manage multiple priorities, communicate effectively, maintain confidentiality, and deliver excellent customer service in a fast-paced healthcare environment.