Medical Administrative Assistant

This is an intermittent position that does not exceed 2 years. The Medical Administrative Assistant provides support across the medical center during regular & off-tour hours. Duties include processing patient admissions, transfers, & discharges, verifying eligibility and insurance, and managing decedent affairs. The position coordinates patient referrals, beneficiary travel, updates tracking systems like VistA and BMS, generates daily Gains & Losses reports, & resolves administrative issues.

Major duties include but are not limited to the following: Conducts admission, discharge, and transfer procedures in accordance with VA and medical center directives. Verifies patient eligibility entitlement criteria, demographic data, and third-party insurance information. Manages Bed Management System (BMS) updates and executes appropriate bed movements for inpatient units. Coordinates patient referrals, transfer criteria, and special transportation arrangements (e.g., ambulances, beneficiary travel). Generates, verifies, and finalizes the daily Gains and Losses (G&L) report detailing patient activity, statistical data, and logs. Implements decedent affairs activities, including next-of-kin identification, family notifications, autopsy authorizations, release of remains, and safeguarding patient valuables/effects. Provides administrative coverage for the Emergency Department and inpatient wards. Advises clinical and administrative staff on procedural, legal, and regulatory requirements during off-tour hours. Serves as a point of contact for inquiries from the public, patients, families, media, congressional staff, and outside facilities while adhering to Privacy Act and FOIA guidelines. Promotes positive patient relations and coordinates activities across hospital services. Handles irregular administrative situations, physical plant issues, and emergency/disaster notifications. Recalls on-call physicians, clinical staff, administrative support, or engineering personnel during emergent situations. Maintains irregular tour logs for overtime, call-backs, and emergency repairs. Conducts preliminary investigations and notifies leadership regarding unusual incidents (e.g., injuries, suicides, or foul play). Assists with appointment cancellations, rescheduling due to unplanned leave, and orienting rotating clinical staff. Conducts analytical reviews, special investigations, and administrative studies to recommend corrective actions. Work Schedule: Intermittent Schedule - This position has no set tour hours; work is scheduled based on demand. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant/PD24017A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.