Medical Assistant – Administrative (MA-A)
Position Overview
The Medical Assistant – Administrative (MA-A) serves as the front-line operational gatekeeper of the clinic. This role directly impacts patient experience, provider efficiency, and revenue integrity by ensuring that every administrative touchpoint is executed with precision, consistency, and professionalism.
At Impireum, this is not a basic front desk role—this is a high-accountability position where performance is measured by accuracy, timeliness, and the ability to prevent operational breakdowns before they occur.
Core Responsibilities
Patient Experience & Front Desk Operations
- Manage patient check-in and check-out with professionalism and efficiency
- Serve as the first and last point of contact for all patients
- Ensure all patient interactions align with Impireum’s service standards
Scheduling & Workflow Control
- Schedule, reschedule, and confirm appointments with accuracy
- Maintain provider schedules to optimize utilization and minimize gaps
- Coordinate patient flow to prevent delays and bottlenecks
Insurance & Data Accuracy
- Verify insurance eligibility and benefits prior to visits
- Ensure patient demographics and records are accurate and complete
- Identify and correct errors proactively to prevent billing issues
Communication & Coordination
- Manage high-volume phone calls and patient inquiries
- Route calls and messages appropriately and efficiently
- Communicate effectively with clinical and administrative teams
Performance Expectations (KPI-Aligned)
- Scheduling accuracy and appointment utilization
- Timeliness of task completion
- Patient wait time and experience metrics
- Error rate in patient data and insurance verification
What We’re Looking For
- Exceptional attention to detail and organizational skills
- Ability to multitask in a fast-paced environment without loss of accuracy
- Strong communication and professionalism
- High reliability and accountability
Culture Fit (Trust vs Performance)
- Trust: Consistently reliable, follows through without reminders
- Performance: Executes tasks accurately and efficiently under pressure