Medical Assistant (Certified and Non-Certified)

Position Summary

Under the direction of the Clinical Supervisor, the Medical Assistant (MA) provides clinical and administrative support to providers and healthcare teams to ensure efficient, high-quality patient care. This position assists with patient intake, clinical procedures, care coordination, documentation, and follow-up activities while supporting a patient-centered approach to care. Medical Assistants may assist with tracking missed appointments, emergency room visits, and hospital admissions, and may provide both clerical and clinical support as needed. Supports and follows the vision, mission, goals, and objectives of Family Healthcare of Hagerstown.

Placement as a Medical Assistant will be determined based on education, certification, experience, and organizational needs.

Responsibilities and Duties

Clinical Support and Patient Care

• Assist providers and clinical staff in delivering quality patient care within a community health center setting.
• Prepare patients for examinations, procedures, and treatments.
• Obtain and document patient vital signs, health histories, and other clinical information.
• Perform clinical procedures and point-of-care testing within scope of practice and organizational policies.
• Administer medications, vaccines, and treatments as directed and authorized.
• Provide patient education regarding medications, procedures, testing, treatment plans, and follow-up care.
• Assist providers during examinations and clinical procedures.
• Ensure exam rooms are properly stocked, equipped, and prepared for patient visits.
• Maintain accurate and timely documentation within the Electronic Health Record (EHR).

Administrative Support

• Assist with tracking missed appointments, emergency room visits, hospital admissions, and follow-up care activities.
• Schedule patient appointments and coordinate referrals as assigned.
• Support patient outreach and communication efforts.
• Assist with data entry, scanning, record management, and other administrative functions.
• Operate office equipment and healthcare technology systems effectively.

Customer Service and Quality

• Demonstrate respect, professionalism, and compassion toward patients, families, visitors, and coworkers.
• Promote a positive patient experience through exceptional customer service and communication.
• Support organizational quality improvement initiatives and patient-centered care efforts.

Safety and Professionalism

• Adhere to all infection control, safety, confidentiality, and regulatory requirements.
• Maintain compliance with organizational policies and procedures.
• Foster positive working relationships with patients, providers, staff members, and community partners.
• Participate in continuing education and professional development activities.
• Perform other duties as assigned.

Benefits

Generous benefits package including accrued paid time off, seven (7) paid holidays, and one Anniversary Award after the first year of employment. Eligible employees may elect health, vision, and dental coverage (employee only, employee and child, employee and spouse, parent and child, or family plans). Additional benefits include company-paid Life and AD&D insurance, Long-Term Disability coverage, Employee Assistance Program (EAP), and a 403(b) retirement plan with company match. Voluntary benefits include cancer, hospital indemnity, accident coverage, and more.