Medical Assistant - Clinic Lab

Job Overview

Fairview is looking for a full time Medical Assistant to work in the laboratory. Primary site is M Health Fairview Clinic - Edina with one weekend shift per month at one of the metro Urgent Care locations. Primary scheduled working hours at the Edina Clinic are 11:45am-8:15pm. Additional locations this position will support are M Health Fairview Clinic - Uptown, M Health Fairview Clinic - Eden Prairie, and M Health Fairview Center for Women - Edina. Hours for supporting clinic are 7:00am - 6:30pm.

The Medical Assistant (MA) in the Clinic Laboratory plays an important role in providing quality, proficient and professional laboratory services to diverse populations within an ambulatory health care environment. The Medical Assistant in the Clinic Laboratory performs waived or moderate complexity testing following standard operating procedures (SOP), correlates data-based knowledge of technical and instrumental conditions affecting testing results and performs quality control procedures within established parameters. The Medical Assistant in the Clinic Laboratory is involved in laboratory specimen collections, safe and secure specimen handling, ensuring efficient workflow, scheduling tests and providing results as appropriate. The Medical Assistant in the Clinic Laboratory works independently under general supervision in the Clinic Laboratory.

Responsibilities

• Follows established guidelines to obtain specimens and prioritize work:
• Obtains specimens from patients of all ages and degrees of physical and/or mental disability.
• Properly verifies patient identity
• Assesses integrity of all specimens for testing.
• Verifies correct identification of specimens before testing.
• Follows established guidelines for determining priority of specimen testing and procurement.
• Processes specimens prior to testing or sending to reference laboratories.
• Performs a wide variety of complex diagnostic and therapeutic testing:
• Performs waived or moderate complexity testing as defined by CLIA ’88.
• Functions independently in performing all major work responsibilities of professional laboratory practice.
• Operates laboratory instrumentation and information systems according to procedure.
• Completes specified maintenance on instruments.
• Evaluates testing results for accuracy and appropriate intervention:
• Determines if test results fall within normal parameters and reporting protocols. Recognizes age-specific reference ranges.
• Correlates data based on clinical knowledge, technical expertise and other conditions affecting test results.
• Takes appropriate action to recheck abnormal, discrepant, or unexpected results.
• Directly communicates abnormal and critical results to care giver.
• Obtains information from caregivers to resolve reasons for incongruent results (physiologic or methodologic).
• Demonstrates understanding of and commitment to Laboratory Quality Assurance, Performance Improvement and Laboratory Compliance Programs:
• Documents deviations and action taken.
• Documents reagent, test kit and calibrator checks.
• Recognizes and communicates values and trends that exceed the QC decision levels; takes action to resolve and consults with supervisor as needed.
• Demonstrates competency and compliance with all regulatory agency policies.
• Orients and mentors’ new employees and students:
• Orients individuals in routine and complex testing methodology, instrumentation, and information systems.
• Checks work prior to release.
• Completes training checklists and evaluations as appropriate.
• Reports progress and problems to supervisor/manager.
• Consistently implements and adheres to the laboratory customer service standards. The standards include maintaining confidentiality, promoting teamwork, successful communication, and conflict resolution. This may include:
• Verifies patient demographics and billing insurance information for lab only appointments.
• Explaining test procedures when applicable to patients in a manner geared to gain their confidence and cooperation and relieve anxiety about the test.
• Information Processing:
• Accurately enters and releases order and collection information into LIS and subsystems.
• Monitors computer logs for incomplete work.
• Schedules tests/procedures.
• Provides results in LIS/HIS and reports over the phone.
• Acquires additional computer skills as appropriate to the work area.
• Supports and adheres to laboratory quality assurance program.
• Maintains a safe work environment:
• Adheres to safety protocols.
• Follows infection control guidelines.
• Responds appropriately to emergent situations.

Required Qualifications

• Associate degree from an accredited college/university which includes the completion of a clinical internship of at least 3 months duration or equivalent routes to qualify as moderate complexity testing personnel as specified in CLIA’ 88.
• Graduate of Medical Assistant program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES). (Diploma or transcript must be provided upon hire); or
• Associate degree or completion of RN, LPN or other acceptable allied health professional/occupational education from an accredited college/university (Diploma or transcript must be provided upon hire).
• Phlebotomy and other specimen collection skills.
• Excellent customer service, public relations, and communication skills.
• Ability to prioritize and work with a fluctuation in workload while working independently.
• Demonstrates focus on customer service/patient experience with every interaction.
• Ability to work as an effective team member to provide exceptional care.
• Ability to demonstrate critical thinking skills
• Ability to embrace change and engage in ongoing process improvement.
• Ability to keyboard and utilize computer programs.
• Certified Medical Assistant Applicant should possess or be eligible to receive appropriate Department of Health and Human Services (HHS) approved certification. AAMA – CMA (Medical Assistant) within 1 Year or
• Lab Care Tech Phlebotomy Cert Applicant should possess or be eligible to receive appropriate Department of Health and Human Services (HHS) approved certification. ASCP, ASCPi, ACA or AMT – PBT (Phlebotomy Technician) within 1 Year
• Basic Life Support (American Heart Assoc or Red Cross) within 90 Days

Preferred Qualifications

• 2 years experience in a clinical laboratory environment.
• Willingness to work at other sites.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information:

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status