Medical Assistant

Essential Duties and Responsibilities

Clinical Responsibilities

• Room patients and prepare them for provider evaluation
• Obtain and document vital signs, medical history, medication lists, allergies, and reason for visit
• Prepare exam rooms and maintain adequate clinical supplies
• Assist providers with examinations, procedures, and treatments
• Administer injections, immunizations, medications, and other treatments as ordered by the provider and within scope of practice
• Perform point-of-care testing including but not limited to strep, flu, COVID, A1C, urinalysis, pregnancy tests, and EKGs
• Collect, label, and prepare laboratory specimens according to office protocols
• Perform ear lavages, breathing treatments, wound care, and other delegated clinical tasks as appropriate
• Assist with pediatric, adult, and geriatric patient care needs
• Maintain infection control and safety standards in all patient care areas

Documentation & EMR Responsibilities

• Accurately document patient information, provider orders, and clinical procedures within the EMR system
• Review and update medication lists, histories, and pharmacy information
• Process prescription refill requests according to office policy and provider direction
• Complete clinical tasks, messages, and patient communication in a timely manner
• Assist providers with documentation and chart preparation as needed
• Document patient phone calls, provider instructions, and follow-up communication appropriately within the EMR

Patient Communication & Follow-Up

• Contact patients regarding laboratory and diagnostic imaging results as directed by the provider
• Communicate provider recommendations, medication changes, and follow-up instructions clearly and professionally
• Answer patient questions and route concerns to the appropriate provider or staff member when necessary
• Return patient phone calls and portal messages within established office guidelines

Administrative & Office Responsibilities

• Maintain patient confidentiality and comply with HIPAA regulations at all times
• Assist with maintaining efficient patient flow and minimizing wait times
• Clean and stock exam rooms daily
• Monitor and report supply needs to management
• Participate in staff meetings, trainings, and quality improvement initiatives
• Cross-train and assist with additional clinical or administrative duties as needed

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, lifting, and movement throughout the clinic
• Ability to lift up to 30 pounds occasionally
• Frequent use of computers, phones, and clinical equipment

Work Environment

• Fast-paced primary care medical office
• Frequent interaction with patients of all ages, providers, and staff
• Exposure to bloodborne pathogens and infectious diseases consistent with healthcare settings
• Requires professionalism, adaptability, attention to detail, and the ability to maintain confidentiality at all times