Medical Assistant

• Assists provider in preparing for physicals and minor surgeries. Prepares patients for examination and treatment. Takes patient histories and vital signs, performs phlebotomy and EKG as needed.

• Prepares exam and treatment rooms with necessary instruments. Assists with ordering and maintaining supplies and equipment, including sterilization of instruments.\

• Assists with scheduling of tests and treatments and follows through with referrals when indicated.

• Screens telephone calls for referral to nurse or provider.

• Maintains patient files, records and other information according to office standards.

• Implements provider orders under provider direction and notifies patients of results as requested.

• Remains updated and current on the electronic health record policies and procedures.

• Attends required meetings and participates in committees and professional development activities. Maintains professional affiliations.

• Scribe to include: history of present illness, review of systems, physical exam findings, diagnostic assessment and plan of care.

• Maintains patient and office confidentiality

• Performs related work as required.

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.

• Involves frequent standing and walking.

• Occasionally lifts and carries items weighing up to 20 pounds.

• Requires normal visual acuity and hearing.

• Requires exposure to bodily fluids. Requires the ability to work in a busy medical office environment.

Performance Requirements: (Required knowledge, skills and abilities.)

• Ability to perform medical assistant duties such as assisting the provider, performing EKG's and phlebotomy, vital signs and other office testing / procedures.

• Ability to communicate clearly and effectively and to establish and maintain effective working relationships with medical staff, patients and the public.

• Ability to follow direction and comply with office policies / procedures.

• Strong computer skills. Prior experience utilizing medical practice computer systems. Allscripts EMR experience preferred.

• Knowledge of medical terminology

• Working knowledge of insurance requirements

Education: (Acceptable experience and training)

• High School Diploma or equivalent. Graduate of an accredited program for Medical Assistants. Certification from the American Association of Medical Assistants or at least 3 years of relevant experience in a fast-paced medical office highly preferred.

The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
• Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.

Requirements:

High school diploma or GED required.

At least one year of current front office experience, preferably in a medical office setting

· Strong phone and computer skills with working knowledge of practice based medical office processes and procedures

· Demonstrated communication skills (written and verbal)

· Knowledge of insurance guidelines

· Knowledge of medical information and electronic medical records/systems

· Ability to communicate effectively with a diverse group of individuals.

· Ability to organize and prioritize work as required.