Medical Assistant- Internal Medicine

Summary: Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Southwest Community Health Center (SWCHC) policies and missions.

SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).

• Processes patients according to established agency policies and procedures in accordance with state and Joint Commission standards.
• Assists other staff in ensuring the smooth and efficient running of the department.
• Performs all duties according to established Infection Control and OSHA policies.
• Proactively anticipate the requirements of both patients and the clinical team, ensuring efficient patient preparation for a consistent workflow.
• Prepare patients for clinician appointments based on factors such as visit type, primary complaint, and clinician preferences.
• Execute various tasks associated with patient visits, such as documenting chief complaints, reviewing medication lists and allergies, recording vital signs, conducting age- and gender-appropriate preventive health screenings, and conducting lab tests or procedures as ordered by clinicians or per established protocols.
• Manage incoming patient calls by answering them and accurately documenting information, responding to patient inquiries under the guidance of nurses or clinicians.
• Provide support for administrative duties related to patient care, including but not limited to completing necessary forms, scheduling patient appointments, and digitizing patient records within the EPIC EHR system.
• Performs CLIA waived testing according to established policies.
• Attends department and other meetings as assigned.
• Assists in stocking exam rooms as necessary.
• Maintains strict confidentiality at all times.
• If capable, acts as interpreter when necessary.
• Other related duties as assigned.