Medical Assistant

POSITION SUMMARY

Under medical or nursing supervision, Medical Assistants support providers and nursing staff in the delivery of health care services. Medical Assistants perform related duties as required utilizing the Patient Centered Medical Home model of care in a team environment.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always

• Treat all people with dignity, respect, and kindness

• Create safe places for others to share their voice; encourage creativity

• Always strive for improvement; keep learning

• Own your work, action, and mistakes – no one is perfect

• Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Care

• Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures.

• Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR).

• Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens.

• Administer medications using the 5 Rights of Medication Administration.

• Complete medication reconciliation and allergy verification for every patient.

• Contact patients by phone to deliver normal lab results and for additional care coordination needs.

Clinic Flow, Referrals, and Administrative Assistance

• Inventory, stock, and clean exam rooms.

• Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit.

• Maintain clinic flow by prioritizing patient’s needs and assisting providers and coworkers with unassigned patient needs.

• Assist with prior authorizations.

• Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services.

• Assist with scanning and faxing patient medical records.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.

• Completion of a Medical Assistant program at an accredited college or university.

• Basic Life Support Certification (BLS).

PREFERRED REQUIREMENTS

• One year’s experience as a Medical Assistant in a primary care setting.

• Experience using eClinicalWorks (eCW) EHR.

• Active certification such as NRCMA, CCMA, CMA.

CAREER PATHWAYS

Medical Assistant II

• Specialty duties (in addition to the core responsibilities outlined above):

• Daily additional tasks

• Work with the infection control nurse to complete infection control spot checks in clinic (i.e. handwashing, needle disposal, sterilization).

• Spot checks all exam rooms and assists in restocking or cleaning rooms.

• At the direction of the Lead MA, assist in training new MAs on procedures.

• Assist with resolving patient procedures such as FIT tests.

• Conduct blood draws and process lab specimens.

• Inventory and Supplies

• Assist with overall inventory management and supplies ordering.

• Assist with managing applicable vaccine programs—including inventory, ordering, and storage.

• Ensure routine equipment maintenance is conducted and is logged accordingly.

• Logs and monitors emergency bag.

• Requirements:

• Three years’ experience as a Medical Assistant or equivalent experience.

• Graduated from an accredited Medical Assistant certificate program and passed the exam as a Certified Medical Assistant

• Completion of lab training for advanced medical procedures such as FIT tests.

• Completion of Phlebotomy certification or training.

• Completion of all other required trainings.

• Pass the KC CARE Medical Assistant skills assessment with a 85% or higher.