Medical Assistant, Non-Certified / Patient Services Representative

JOB SUMMARY

The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify self verbally and by wearing name badge at all times while on duty.
• Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
• Schedule patient appointments within the prescribed protocol.
• Verify all necessary referral and authorization information is in place prior to the appointment.
• Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
• Verify and update demographics and insurance in the practice management system at each patient encounter.
• Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
• Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
• Answer telephones promptly and in a professional manner according to corporate customer service standards.
• Manage schedule to ensure maximum utilization of available time slots.
• Utilize appropriate system, processing each referral according to office protocol.
• Verify patient appointments via telephone prior to patient appointment as instructed.
• Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
• Prepare all pertinent information for scheduled appointments, according to protocol.
• Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
• Prepare medical instruments or equipment for use.
• Prepare patient treatment areas for use.
• Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
• Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
• Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
• Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
• Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e., safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
• Be proficient with standard concepts, practices, and procedures within the medical field.
• Prepare charge tickets for appropriate tests and procedures performed.
• Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
• Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
• Schedule patient procedures or appointments as necessary.
• Answer calls and respond to voice mail in a timely manner.
• Understand limitations of role as a Medical Assistant
• Coordinate schedule changes with front desk.
• Other duties as assigned.

*Physician has the option to delegate this responsibility to a mid-level provider.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities.
• Perform other duties as may be assigned cheerfully and willingly.