Medical Assistant (on-site)

Position Summary

As a member of the Care Team, the Medical Assistant will be trained to perform the duties of a medical assistant in a clinical setting, learning the elements of providing health care services for patients. The Medical Assistant will work under the direction of the medical assistant supervisor, nurses, physicians, and other health care providers. *Please note that this is not a remote position.*

Principal Duties and Responsibilities*

Technical requirements

1. Accurately perform basic patient assessment activities (e.g. heights, weights, temps and blood pressures) based on existing protocols or provider requests.
2. Administer tests or surveys, complete EMR forms (WIC forms, MPE, ASQ, Edinburgh, growth charts, pap smear, etc.), assist with procedures, and provide other services as required according to the age, condition, and physical needs of each patient.
3. Collect and test specimens as required (urine, sputums, pregnancy tests, etc.)
4. Room patients for their exams and maintain responsibility for the patient care process until the end of each visit, including escorting patients as needed to other departments for tests or procedures.

Compliance and documentation

1. Thoroughly, accurately, and promptly document all service rendered in the electronic medical record for every patient.
2. Perform all tests, procedures, and other services according to the policy and procedure of NeighborHealth Center (NHC), notify the appropriate supervisor in a timely manner of instrument or procedural problems when performing the same, and direct questions concerning the same to the persons in appropriate authority over the service in question.
3. Be knowledgeable of and in compliance with CLIA, OSHA, HIPAA and JCAHO regulations for safety, infection control, equipment operation, confidentiality, and other applicable areas (e.g. patient identification and standard precautions).
4. Run instrument and test controls, monitor and replace needle and syringe containers, maintain and sterilize equipment and instruments, monitor and maintain inventories, and perform other tasks as needed to maintain a safe and well-functioning work environment
5. Participate in proficiency testing as required by NHC or departmental policy to ensure that proper standards of care are being maintained.

Patient care, customer service, and other universal working standards

1. Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.
2. Greet all patients in a kindly spoken and courteous manner, inform them of the status of their visit (where they should go next, when their visit is over, when they can expect to get results of tests, etc.), and thank them for utilizing NHC
3. Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
4. Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
5. Work a reasonable schedule, which may include an assignment at any location and during any of the hours that NHC provides services.
6. Communicates with other Care Team members (nurses, lab, patient educator, behavioral health) when patient needs services from those individuals.
7. Translate for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
8. Use designated Admin time to sort faxes and complete other duties.
9. Perform other tasks required in support of the medical providers and nursing staff, but which are not detailed within this job description.