Medical Assistant - OrthoFast

Primary Responsibilities and Functions

The Medical Assistant – OrthoFast will perform the following duties, including but not limited to:

• Prepare examination rooms and ensure that clinical areas are clean, organized, and properly stocked.

• Escort patients to examination rooms, obtain and document patient histories, and record vital signs as appropriate.

• Assist physicians, physician assistants, and other clinical providers with patient examinations, treatments, and office-based procedures.

• Support orthopedic care activities, including assisting with casting, splinting, brace fitting, and durable medical equipment (DME) distribution, as trained and authorized.

• Prepare patients for X-rays and other diagnostic procedures and coordinate services as directed.

• Assist with wound care, dressing changes, and other clinical procedures within the individual’s training and scope of practice.

• Collect and prepare laboratory specimens as needed and in accordance with established protocols.

• Maintain accurate and timely patient documentation in the electronic medical record (EMR).

• Coordinate patient care activities, including follow-up appointments, referrals, and communication of provider instructions.

• Monitor clinical supplies and equipment, restock examination rooms, and notify appropriate personnel when supplies are needed.

• Follow infection prevention, sterilization, and environmental cleaning procedures.

• Maintain patient confidentiality and comply with HIPAA requirements and organizational policies.

• Communicate effectively with patients, providers, clinical staff, and administrative personnel to promote efficient clinic operations.

• Provide courteous, professional, and compassionate service to patients and their families.

• Assist with patient flow and other operational needs during periods of high patient volume.

• Travel between clinic locations as needed to support operational requirements.

• Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong interpersonal, verbal, and written communication skills.

• Excellent customer service skills and a patient-centered approach to care.

• Ability to work effectively with physicians, physician assistants, clinical staff, management, patients, and the general public.

• Ability to multitask, prioritize responsibilities, and remain organized in a busy, fast-paced clinical environment.

• Strong attention to detail and the ability to maintain accurate patient records.

• Knowledge of basic medical terminology, clinical procedures, and infection control practices.

• Ability to maintain patient confidentiality and follow established clinical protocols and organizational policies.

• Professionalism, dependability, courtesy, and a strong work ethic.

• Basic computer proficiency, including Microsoft Outlook, Word, and electronic medical record systems.

• Ability to work collaboratively while also completing assigned responsibilities independently.

• Flexibility to work in an orthopedic urgent care setting and adapt to changing patient care needs.

Acceptable Experience and Training

• High school diploma or equivalent required.

• Previous medical assistant or healthcare experience preferred.

• Experience in an orthopedic practice, urgent care, or outpatient clinical setting preferred.

• Completion of a Medical Assistant training program preferred.

• Current Medical Assistant certification or registration preferred, if applicable to the position requirements.

• Basic knowledge of medical terminology, patient intake procedures, and clinical documentation preferred.

• Experience using electronic medical record systems preferred.

• Willingness to travel between OrthoConnecticut clinic locations as operational needs require.

Professional Expectations

The Medical Assistant – OrthoFast is expected to demonstrate professionalism, reliability, teamwork, and a commitment to excellent patient care. The individual must be able to work efficiently in a fast-paced orthopedic urgent care environment, respond appropriately to changing clinical priorities, and maintain a clean, safe, and organized clinical setting.

All duties must be performed in accordance with applicable laws and regulations, organizational policies, clinical protocols, and the individual’s training and scope of practice.

OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you

OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.